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Tour guide removed from Disneyland

Soakbros

Member
Original Poster
Hello everyone.

I want to tell my story and know your thoughts on the matter. That happened on jan 20th.
I was hired by a family of 6 to guide them through California and consequently Disneyland was on the tours. Since I navigate the parks for over 10 years now I do know the ins and outs and sold tickets to this family, I am also a travel agent.
Upon entering the park, I was doing my job, taking their pictures, showing them some cool disney facts and monitoring lines, I was stopped by a CM telling that guiding people on property is not allowed. To my surprise since I do that for over 10 years now.
I chose not to lie because I don’t think that’s ever the way to go so I told him about our operation, that led me to a 24h ban and I was escorted out from property in a very sad way, walking with security around me with everyone watching including the family I was guiding. I consider myself lucky because some people were banned indefinitely.
Weird enough that Disney is doing this to tour agents that actually bring them guests, those guests were in the park because of me, they would never go if I wasn’t there in the first place and that situation led to a horrible day, far from a magical one.
So based on this, will Disney ever ban Nannies, influencers, streamers or anyone that’s actually making money at the parks? Is this attack on actual partners associated with disney, as per the disney travel agent website, the way to go here?
I understand some guides abuse annual passes and DAS, I never did that, no investigation was conducted, I was basically under arrest and felt like a criminal on the “happiest place on earth” for helping my passengers.
Bonus fact: first thing I did when I arrived there was introduce myself to guest relations as a tour guide and asked if they could provide first visit pins with my passenger’s names on them. The CM said: “you’re a tour guide? That’s so cool!” Which means not everyone that works in there is actually aware of this ban and this is a major flaw that I wasn’t at least warned first before being kicked out like a criminal.
Anyone know any similar story?
 

SuddenStorm

Well-Known Member
This has been a rule for a very long time. Don't worry, even the legendary Jim Hill was kicked out of Disneyland for giving unauthorized tours. 🤣

Disney doesn't allow people to give unauthorized tours at Disneyland because that's encroaching on their business. By hiring you, they didn't hire a Disney tour guide.

Influencers and streamers aren't encroaching on Disney's business. They promote it and contribute to increased merchandise and food sales by promoting stuff for Disney. Unless Disney starts a day care, nannies aren't encroaching on Disney's business.
 

Soakbros

Member
Original Poster
I don’t get it…

You’re freelancing what Disney charges people $6000 a day for…and are surprised they stopped it?
Honestly? I understand their side, I just wanted to be warned first as a partner that sells tickets and hotels for 10 years and brings so many people to the parks, I think all tour guides deserve better handling of this situation.
 

Soakbros

Member
Original Poster
This has been a rule for a very long time. Don't worry, even the legendary Jim Hill was kicked out of Disneyland for giving unauthorized tours. 🤣

Disney doesn't allow people to give unauthorized tours at Disneyland because that's encroaching on their business. By hiring you, they didn't hire a Disney tour guide.

Influencers and streamers aren't encroaching on Disney's business. They promote it and contribute to increased merchandise and food sales by promoting stuff for Disney. Unless Disney starts a day care, nannies aren't encroaching on Disney's business.
Jim’s story looks a lot like mine, thanks for sharing.
While I agree to what you said, unfortunately, by the very definition of “commercial activity” that Disney does not allow, streamers and nannies are making money inside their property, I wouldn’t be surprised if they target those next.
 

Soakbros

Member
Original Poster
This is like… such a well known no-no? I’m surprised it took this long for you to get caught if you’ve been doing this for so long …
Ikrr!
Imagine that I come from a universe where I know more than 1000 tour guides and even guided with them back in Orlando, large groups of 85 people all dressed the same, with all the tour guide paraphernalia and whatnot and never once was called out, some cast members even thanked us for organizing the lines and managing their backpacks back and forth etc. It was hard to know that this was ever a thing.
 

mickEblu

Well-Known Member
I don’t get it…

You’re freelancing what Disney charges people $6000 a day for…and are surprised they stopped it?

I mean I get what you re saying but something tells me that the people paying for Disney Tour Guides and the people paying these unofficial tour guides are not the same clientele.
 

Soakbros

Member
Original Poster
This is like… such a well known no-no? I’m surprised it took this long for you to get caught if you’ve been doing this for so long …
Ikrr!
Imagine that I come from a universe where I know more than 1000 tour guides and even guided with them back in Orlando, large groups of 85 people all dressed the same, with all the tour guide paraphernalia and whatnot and never once was called out, some cast members even thanked us for organizing the lines and managing their backpacks back and forth etc.
I don’t get it…

You’re freelancing what Disney charges people $6000 a day for…and are surprised they stopped it?
i think it’s also important to mention that I dont do the “hourly rate” where I am from we sell a package that includes guiding, Disney is not even mentioned on this contract, usually we guide the groups of 20-30 people on the parks, leave the home country with them, make them feel safe and confortable until we get there, they don’t speak English, that’s a major difference. I don’t think Disney has that service that can guide that many people on another language that’s not English. Would be cool though.
 

Soakbros

Member
Original Poster
I can also add that kicking out a guide without warning makes everyone else’s day worse, I hardly think this is how Disney wants their guests to remember their day.
Now my passengers only remember the bitterness of that situation more than the actual day in the park and the experiences they had.
 

mickEblu

Well-Known Member
I can also add that kicking out a guide without warning makes everyone else’s day worse, I hardly think this is how Disney wants their guests to remember their day.
Now my passengers only remember the bitterness of that situation more than the actual day in the park and the experiences they had.

Not exactly sure why but you calling them “passengers” irks me.
 

Soakbros

Member
Original Poster
I'm sure it was very traumatic for everyone, but I guess now you know? And I'd definitely recommend not doing it again, as you are on their radar now for sure.
Yes! We are gonna change our operations for sure, disney is just 10% of what we do and it’s not that big of a deal on the overall trip, it is an easy fix and that’s the thing, a simple warning might have helped everyone to set their operations and fit to what Disney is doing, kicking people out and they were criminals is not the way to go, it’s just extreme measures that kill overall experience.
 

Sirwalterraleigh

Premium Member
i think it’s also important to mention that I dont do the “hourly rate” where I am from we sell a package that includes guiding, Disney is not even mentioned on this contract, usually we guide the groups of 20-30 people on the parks, leave the home country with them, make them feel safe and confortable until we get there, they don’t speak English, that’s a major difference. I don’t think Disney has that service that can guide that many people on another language that’s not English. Would be cool though.
It’s irrelevant

You are attempting to profiteer off the overhead they pay

A ticket gives you the right to the park and what’s included…not turn it into a side business

And I’m the last person here to defend Disneys pricing tactics. The dead last
 

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