Ironically, it seems that somewhere above GEMs but below execs are the most passionate about the company these days. At least the ones I've met. Now do many of them know enough about the company for my taste? No, I've mentioned that in previous posts... But they are better than most. And they actually seem to care about the parks and the company as a whole and have a passion for it. I had this whole thing written out about how I found that many frontlne CMs have, since the pandemic especially, become jaded and less likely to do anything but exactly what their job says to do (and barely prodivde great guest service), but we've all experienced it. Rarely do we see the coordinators hoding up the ship, like I've seen many times (both as a CM or a guest), or the GEM who only took the promotion for the cheque. I don't expct miracles, I do expect the same standards to be upheld I was trained on in Traditions, which have changed very little in over 70 years of Disney operating parks. And they simply are not.
I've blabbered on continuously about this issue (and another manager's Grand Floridian-related comment that is even worse), but there is very little appetite for change it seems. Just not a priority any longer to properly recruit and train CMs like they did 20-30 years ago. Unfortunately, because those were the days when Disney solidified great guest service and their reuptation for such. I've talked to people in HR who regret this as well, but again, it's tough to do anything when it all costs money that corporate simply will not give, because recruiting, training, and retaining the best in the business makes Disney no more money. In fact, it costs them quite a bit. Used to be conisdered just a cost of doing business, from Walt's time until Bob showed up. Now, it's considered an expense that must be cut, and cut it they did...
They kept the big ball in the lobby for some reason. Sure it's a "dirt ball", but I don't know what kind of soil they were using for that, because it doesn't look like dirt!