I unfortunately lost a flash drive with my backups from last year and am missing a gap from january through april 2024 that I can't download at this point. Has anyone had luck with them retrieving older photos linked to your account? I assume I'm not the only person who has ever screwed this up. Also, if you had any luck did they need specific reservation information to help look things up? I tend to use different MB each day so I hope those ID numbers wouldn't be necessary.