Perhaps the broader issue is that it is themed as a generic broad-based European hotel to begin with. If it was a building in Europe, they'd slap a Le Meridien or Westin branding on it. I know it's splitting hairs, but Riviera just isn't what Marriott's actually look or feel like. I know the brand standards well, I'm a Lifetime Platinum. I'm literally in a Courtyard right now.
I'm actually on your side in the grander sense, they could have done a much better job. I just think the hyperbole over Riviera is so silly. There's a complete disconnect between older fans and newer fans. Riviera is shockingly embraced by new guests to the resorts, which I know probably is what causes so much consternation. I personally rather dislike a whole slew of the timeshares a lot more than Riv. Saratoga for starters. Or really anything with external hallways being pitched as "deluxe"
For comparison, here's the Westin Anaheim.
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