Rumor New DAS System at Walt Disney World 2024

[DCBaker]

Going to guess there’s a lot missing from that story including some probable lying to get a ticket in one persons name to work for another person. My daughter had an ear infection on our MNSSHP night and when I called in the very sympathetic CM refunded us no further questions asked. My story is not the exception.

Off topic, but here's the recent story via OCR.

Magic Keyholder Andrew Rich found out the hard way that Disneyland has a Magic Key Review Board and Revocation Team after he sold a pair of Sweethearts’ Nite tickets on eBay and had his annual pass revoked for a year.

Andrew and his wife, Jen, both in their 50s, are hard-core Disney fans who have been annual passholders since the late 1990s and travel to Disneyland from their home in Spokane, Washington, half a dozen times a year.

They renewed their Disneyland Magic Key passes in September — paying $2,198 for a pair of Believe passes.

Just before Christmas, Rich bought Sweethearts’ Nite tickets as a Valentine’s gift.

During the holidays, the couple spent New Year’s Eve at Disneyland, flew to Florida for the Disney World Marathon Weekend, hopped on a cruise aboard the Disney Wish and then jetted back to Anaheim for the Disneyland Half Marathon.

After the New Year’s trip, they both came down with COVID-19 — forcing them to cancel their plans to travel to Disneyland for Sweethearts’ Nite on Feb. 6.

Rich put the tickets for the sold-out event up for sale on eBay — without reading the fine print on his annual pass or the special event tickets.

“To ensure somebody would use the tickets, I offered them for sale at face value,” Rich said by email.

The tickets got snapped up almost immediately.

That’s when the trouble started.

An eagle-eyed Disneyland fan notified the park that Sweethearts’ Nite tickets were being resold on eBay and Rich immediately lost his annual pass privileges.

“Because I was logged into my Magic Key account when purchasing the tickets, my Magic Key privileges were revoked for one year,” Rich said by email.

His annual pass suspension stretches to Jan. 24, 2025.

The Disneyland website says special events tickets may not be resold or transferred. Disney reserves the right to cancel, suspend or revoke any Magic Key pass at any time for any reason, according to the park’s website.

Issues related to Magic Key policy are handled on a case by case basis, according to Disneyland officials. Guests with extenuating circumstances are encouraged to contact Disneyland regarding potential options based on ticket type, according to Disneyland officials.

Rich sold the Sweethearts’ Nite tickets for more than face value in violation of Disneyland’s terms and conditions, according to Disneyland officials.

Over the past few months, Rich discovered through calls to Disneyland’sMagic Key Revocation Team that appeals were not accepted.

Rich wrote follow up letters to Disneyland Resort President Ken Potrock and Disney Parks Chairman Josh D’Amaro admitting with a “heavy heart and regret” that he’d broken the rules and took full responsibility for his mistake.

The Disney executives — through their representatives — declined to overrule the decision of the Magic Key Review Board.

Besides losing his pass, Rich learned he’d get no refund for the 257 unused days on his revoked $1,099 Believe annual pass that he paid for in full.

The monthly payment plan would not have saved him any money. A member of Disneyland’s Executive Correspondence team told Rich that Magic Keyholders must continue making monthly payments after their annual passes are revoked — before wishing him a magical day.

Feeling unfairly treated and with no recourse, Rich now calls the consequences for selling his Sweethearts’ Nite tickets a “wildly out of scale response” to a comparatively minor infraction.

Rich reached out to the nonprofit consumer advocacy organization Elliott Advocacy to intervene with Disneyland on his behalf. Disney told Elliott Advocacy it would not consider changing its decision.

Disneyland annual passholder fights 1-year ban for selling tickets on eBay

Andrew Rich found out the hard way that Disneyland’s Magic Key Review Board and Revocation Team does not accept appeals.

www.ocregister.com

 

[Chi84]

DAS was the most universal accomodation they had for a large spectrum of disabilities. It is why it worked for so many with only limited issues and did not segregate or discriminate certain disabilities. These changes do just that which is why so many are having an issue with it. Disney vacations in general are complicated...times that my 10 for the average disabled guest and their families. The DAS eased some of that while also allowing them to actually ENJOY their time in Disney safely. It allowed disabled guests to enjoy the parks on an equal field (who pay just as much money if not more due to rentals etc) as non-disabled guests.

And in regards to some of the comments I'm seeing in this thread from certain posters towards people with disabilities... If having a gross dark soul could be considered a disability, imo it'd be the worst of all. At least those dealing with or who having family members dealing with disabilities in this thread experience happiness and joy (although not surprisingly you're championing the "happiest place on earth" lessening that so you can get on a ride at an equivalent of 1 or 2 families quicker)... I'm not so sure the same could be said for some in this thread. This thread is clearly labeled as being about DAS/disabilities...and yet you made it a point to venture in and type some of the most heartless/souless things I've read in quite a while...all in the name of a minute or two longer wait time on a Disney ride. It really is clear to me the ones truly losing in life are you.

I think you are misunderstanding the impact on park operations and why Disney is making these changes. It has nothing to do with people annoyed by waiting a minute or getting on rides a family or two later.

 

[Sparksfly]

I think you are misunderstanding the impact on park operations and why Disney is making these changes. It has nothing to do with people annoyed by waiting a minute or getting on rides a family or two later.

If Disney really cares about park operations rather than lining their pockets DAS limitations wouldn't be something they'd focus on right now. This is clearly stemming from a plethora of changes Disney has made previously that has lessened guest experience overall while increasing prices, and in turn has effected guest experience for those with disabilities. And now they've taken it a step further by making it even harder for those with disabilities to enjoy the parks. Disney knows they have created a monster in some of their guests who will froth at the mouth to attack the disabled people this effects most so Disney in turn can get away with placing the burden of their bad decisions and ineffective management as of late on their guest rather than making the changes (and here's the kicker...the investments) that will actually fix anything.

Oh we can't manage our crowds and we took it too far with Genie+? Let's blame it on DAS....our flag waving guests will do the witch hunt for us ::mickey laughs maniacally in the distance:v

 

[Disstevefan1]

Going to guess there’s a lot missing from that story including some probable lying to get a ticket in one persons name to work for another person. My daughter had an ear infection on our MNSSHP night and when I called in the very sympathetic CM refunded us no further questions asked. My story is not the exception.

Here it is:

Disneyland annual passholder fights 1-year ban for selling tickets on eBay

Andrew Rich found out the hard way that Disneyland’s Magic Key Review Board and Revocation Team does not accept appeals.

www.ocregister.com

 

[Trauma]

If Disney really cares about park operations rather than lining their pockets DAS limitations wouldn't be something they'd focus on right now. This is clearly stemming from a plethora of changes Disney has made previously that has lessened guest experience overall while increasing prices, and in turn has effected guest experience for those with disabilities. And now they've taken it a step further by making it even harder for those with disabilities to enjoy the parks. Disney knows they have created a monster in some of their guests who will froth at the mouth to attack the disabled people this effects most so Disney in turn can get away with placing the burden of their bad decisions and ineffective management as of late on their guest rather than making the changes (and here's the kicker...the investments) that will actually fix anything.

Oh we can't manage our crowds and we took it too far with Genie+? Let's blame it on DAS....our flag waving guests will do the witch hunt for us ::mickey laughs maniacally in the distance:v

DAS is actually a problem though.

Something has to be done.

However, they need to be much clearer as to what the heck is actually going on considering it’s a 10k a week vacation destination.

 

[Sparksfly]

DAS is actually a problem though.

Something has to be done.

However, they need to be much clearer as to what the heck is actually going on considering it’s a 10k a week vacation destination.

The real problem is their lack of crowd control management, reduction of overall value and entertainment while increasing prices at an unacceptable and unmanageable rate (which is creating and encouraging the type of behavior everyone in here is complaining about), and their disconnect from both guest wants (an an entertainment level) and needs (at an accomodation level).

 

[Trauma]

The real problem is their lack of crowd control management, reduction of overall value and entertainment while increasing prices at an unacceptable and unmanageable rate (which is creating and encouraging the type of behavior everyone in here is complaining about), and their disconnect from both guest wants (an an entertainment level) and needs (at an accomodation level).

Many things can be true at once.

Everything you said correct.

That doesn’t mean DAS isn’t a problem.

 

[ditzee]

You already said that you weren't disputing that the Rider Swap and Return to Line options address the needs of people with physical disabilities. So how does that not contradict what you have been posting when you claim the parks are now unwelcoming? If needs are met then that is the opposite of saying "Don't come here."

Not to stir the pot but Rider Swap and Return to Line are not always options for people with physical disabilities. Say a party of 4, 2 parents or grandparents with 2 young children. The adult with DAS might need help at any time and cannot use a scooter or a wheelchair. There's no way that even 1 adult can remain in line or 1 adult with both children can wait in line. The children definitely cannot wait with the DAS holder. What happens if the person with the DAS has a medical situation? How do the CMs know where to find the rest of the family? This might be a rare situation but it can happen.

 

[Chi84]

If Disney really cares about park operations rather than lining their pockets DAS limitations wouldn't be something they'd focus on right now. This is clearly stemming from a plethora of changes Disney has made previously that has lessened guest experience overall while increasing prices, and in turn has effected guest experience for those with disabilities. And now they've taken it a step further by making it even harder for those with disabilities to enjoy the parks. Disney knows they have created a monster in some of their guests who will froth at the mouth to attack the disabled people this effects most so Disney in turn can get away with placing the burden of their bad decisions and ineffective management as of late on their guest rather than making the changes (and here's the kicker...the investments) that will actually fix anything.

Oh we can't manage our crowds and we took it too far with Genie+? Let's blame it on DAS....our flag waving guests will do the witch hunt for us ::mickey laughs maniacally in the distance:v

But DAS over-use is a huge part of the problem. This was discussed at length with supporting statistics earlier in the thread.

Disney’s multi-generational appeal combined with an aging population and an increasing number of disabilities as defined by the ADA required them to move to accommodations more tailored than DAS.

 

[Sparksfly]

Many things can be true at once.

Everything you said correct.

That doesn’t mean DAS isn’t a problem.

Disney fixing the things I stated would fix any "issues" they claim DAS is causing without segregateing and discriminating against the vast majority of disabilities and creating issues for a substantial portion of their guests and their families.

 

[Chi84]

Disney fixing the things I stated would fix any "issues" they claim DAS is causing without segregateing and discriminating against the vast majority of disabilities and creating issues for a substantial portion of their guests and their families.

You don’t know that, though.

 

[Sparksfly]

But DAS over-use is a huge part of the problem. This was discussed at length with supporting statistics earlier in the thread.

Disney’s multi-generational appeal combined with an aging population and an increasing number of disabilities as defined by the ADA required them to move to accommodations more tailored than DAS.

Again

Disney fixing the things I stated would fix any "issues" they claim DAS is causing without segregateing and discriminating against the vast majority of disabilities and creating issues for a substantial portion of their guests and their families.

 

[Trauma]

Disney fixing the things I stated would fix any "issues" they claim DAS is causing without segregateing and discriminating against the vast majority of disabilities and creating issues for a substantial portion of their guests and their families.

I think something needed to be done.

Unfortunately what they choose to do is extremely disappointing to say the least.

 

[Chi84]

Again

Disney fixing the things I stated would fix any "issues" they claim DAS is causing without segregateing and discriminating against the vast majority of disabilities and creating issues for a substantial portion of their guests and their families.

You can repeat yourself but I don’t think anyone here has the information to say with certainty how to fix Disney’s situation.

 

[ditzee]

One of the YouTubers talked about a person who purchased a hard ticket event, I think it was a Valentines day after hours even in DLR, but then he and his wife got COVID and knowing and understanding DLRs policy on COVID he knew he could not go, so he listed and sold the tickets AT COST, no profit, on a social site, I cant remember - He was a top tier AP at DLR and GOT BANNED for a YEAR and must keep paying for both APs.

Too bad this guy did not know enough to call...

I had 6 MVMCP tickets several years ago. Had bought them a month or so in advance. Then, my brother and his fiancee decided at the last minute to get married on the same night as our tickets. Instead of wasting them, I offered them free to the first person to send me a message on the board. A fellow poster got the tickets. Then, she sold them, lol. At least my conscience was clean.

 

[Fido Chuckwagon]

Off topic, but here's the recent story via OCR.

Disneyland annual passholder fights 1-year ban for selling tickets on eBay

Andrew Rich found out the hard way that Disneyland’s Magic Key Review Board and Revocation Team does not accept appeals.

www.ocregister.com

Rich sold the Sweethearts’ Nite tickets for more than face value in violation of Disneyland’s terms and conditions, according to Disneyland officials.

Yeah, that was the missing piece of the story.

 

[Chi84]

And vast majority of the people in this thread don't know what they're talking about about when it comes to people with disabilities and the type of accomodations they need...yet here you all are.

At least one thing is obvious for anyone watching ..Disney have failed in many sectors of management as of late as a well as making various poor executive decisions... And the ones I stated are the most clear. Them trying to pin some of it on DAS is not only a cop out and a way for them to avoid making much needed and meaningful investments (as well as milk Genie+ further) but its wrong and puts a target on the backs of people who already live under a microscope and judgment.

What about the statistics cited earlier in this thread?

 

[Fido Chuckwagon]

Here it is:

Disneyland annual passholder fights 1-year ban for selling tickets on eBay

Andrew Rich found out the hard way that Disneyland’s Magic Key Review Board and Revocation Team does not accept appeals.

www.ocregister.com

Ok, and Disneyland indicates they sold the tickets for more than face value. So if they were scalping tickets to a sold out event for more than face value than the punishment seems appropriate to me.

 

[Trauma]

I think this thread is about a sensitive topic likely to have strong emotional reactions. Especially posters who have family members who are affected by these changes. I’m guilty of losing it myself.

When I was young my Dad told me the better person walks away. He never told me how darn hard it is to do.

I think Elsa had a suggestion about this with her hit song. Can’t seem to remember the name of it. Catchy little tune…

 

[Trauma]

Ok, and Disneyland indicates they sold the tickets for more than face value. So if they were scalping tickets to a sold out event for more than face value than the punishment seems appropriate to me.

So you didn’t read the story?

It was clearly a lack of knowledge of the rules.

They could have simply donated any profits to Make A Wish and Disney could have dropped it.