flynnibus
Premium Member
Why should you have to “put in the time” to get reimbursed for a service the company couldn’t provide? If the ride goes down, it should be just as easy to get your money back as it was to book the ILL in the first place. If Disney wants to also offer other options, like an any-time pass, great! But there is no excuse for refusing a refund, or making you hunt one down.
Disney will give automatic recovery options - if those options don't work for you, then you need to goto GR.
none of this is new