There is
zero expansion going on for this Sam's refurb. It's only 10 days. There's just some behind-the-bar work going on that I'm told is much needed. This isn't the refurb as mentioned above by
@SSG either. The "big refurb" still doesn't include expanding the interior of the bar thankfully (remember, Tangaroa Terrace is the only quick service location for the Disneyland Hotel). That particular refurb is intended to better service the outside patio, which from what I've been told is intended to add a service bar/more service wells outside, much like Grog Grotto. Currently the service window inside of Sam's is responsible for the pool drinks, patio drinks,
and the drinks inside for patrons at tables. Perhaps this is why the OP believes the staff and service is poor. See below. The "big refurb" involves something to the degree of moving Tangaroa Terrace's freezers to the basement so the interior can be shuffled around, so that the patio's service bar can be built (I'm guessing where the inoperative food order touch screens are). Don't quote me on any of that, but I'm fairly certain that's the gist of what's happening.
As far as the staff, I'd say they're pretty excellent overall. I typically only sit at the bar because you get quicker service and I enjoy the conversation with the best bartenders on property, many whom I consider friends. Anyway, I think service will improve if this giant refurb ever happens. The waitstaff tends to be on rotation, with a handful of them having been there since the 2011 opening and another handful being somewhat newish. The veterans are excellent. I can't speak for the newbies because I'm, again, at the bar. It doesn't seem that the discussion is regarding the bartenders though.
