We have been a Disney lover. We have been to Disney world and Disneyland over 5 times since our kids have been born.
This trip so far has been terribly disappointment from the cast members service. From the phone triage center, restaurant staff, to transportation, I have been consistently told there is a disclaimer to cover their advertisement .
After waiting over 35 mins for bus from dolphin to magic kingdom, watched 3 animal kingdom and 2 Disney Spring buses go by, we were told by Matt that the expected wait is 30 min. It will take longer for his manager to address any issues, and go complaint to front desk. He proudly to point out his bus number for any complaint.
Not to mention the poor call experience from the Disney call center when I tried to explain that we want to watch epicot firework and the restaurant advertised waterfront view to watch firework can't provide firework view. We just want to watch firework and try to figure out resolution. The attitude was there is a disclaimer that there is no guarantee. Disney is within their right.
These consistent poor customer service within 24 hours is really ruin my Disney experience. No one care.
This trip so far has been terribly disappointment from the cast members service. From the phone triage center, restaurant staff, to transportation, I have been consistently told there is a disclaimer to cover their advertisement .
After waiting over 35 mins for bus from dolphin to magic kingdom, watched 3 animal kingdom and 2 Disney Spring buses go by, we were told by Matt that the expected wait is 30 min. It will take longer for his manager to address any issues, and go complaint to front desk. He proudly to point out his bus number for any complaint.
Not to mention the poor call experience from the Disney call center when I tried to explain that we want to watch epicot firework and the restaurant advertised waterfront view to watch firework can't provide firework view. We just want to watch firework and try to figure out resolution. The attitude was there is a disclaimer that there is no guarantee. Disney is within their right.
These consistent poor customer service within 24 hours is really ruin my Disney experience. No one care.