mccallum9 said:
I Just Returned From The Wilderness I Requested Bunk Beds Anr A Higher Floor Neither Request Was Filled. The Room They Gave Was First Floor No Bunk Beds. Icalled Every Few Weeks To Check On Tne Request But In The End No Luck.
Do remember, any request made in advance is simply that, a request not a guarantee. Although the Resort Front Desk and Room Assigners will do their best to honor as many requests as possible, it will always be based on what rooms are scheduled to be open and available in your room category on the date you are scheduled to arrive.
Individual room assignments are made by the Resort staff itself, not by the Reservation Center, we simply log and time stamp your request on the reservation when they are made.
Most room assignments and are done either early in the morning on your arrival date or the night before. Group or Grand Gathering room assignments are done about 2 or 3 days prior to arrival. Again these assignments will be based on what rooms are scheduled to be open and available on your arrival date, and this may change at any time prior to your arrival. For example, if the room that matches your requests suddenly experiences a plumbing problem you will not still be assigned that room, you will be re-assigned a room with working plumbing that may or may not match your request.
As long as a request was made on your reservation it will be considered, with the date stamp of the request used if needed. Multiple calls to the Reservation Center do not increase your chances, and any request made directly to the Resort prior to arrival will be ignored.
Also remember, some requests simply cannot be honored. At the Wilderness Lodge for example, a request for bunk beds, a smoking room, or for two connecting rooms cannot be honored if the Guests is booked in a Standard View Room, as there are none of the 48 standard rooms at Wilderness Lodge offer these three amemities.
Hope this helps! :sohappy:
