Warning - merging reservations!

[nickys]

There have been an increase in the number of people reporting recently that reservations are being merged without being requested. Meanwhile some people are waiting days for reservations to be merged at their request.

Many members do this so they can look to switch one or both at 7 months. Once the merge has taken place it cannot be undone unless there is availability. Some members have been left with plans ruined as a result. One of the DIS mods emailed Member Services and has been told it shouldn’t be happening and they will pass it on to mgt.

But to be safe, if you do book 2 or more reservations for the same room type & category and do not want them merged, make sure you add an extra guest to one of them, or use a different name for the lead guest. They cannot then be merged.

It would probably also be useful if more people emailed Member Services about it.

 

[Doberge]

If going the route of adding another guest or changing lead guest and one is unsuccessful changing resorts or otherwise changes mind and desires to merge the reservations, I assume at that point one could then modify the reservations later to be the same and *then* merge?

 

[nickys]

If going the route of adding another guest or changing lead guest and one is unsuccessful changing resorts or otherwise changes mind and desires to merge the reservations, I assume at that point one could then modify the reservations later to be the same and *then* merge?

Yes.

 

[gorebunch]

We requested a merge last week and it took 5 business days for the merge to happen. They tell you it could take 5 to 7 business days but this is the first time it has taken that long. In the past it has only taken one day to merge.

It was somewhat frustrating because we couldn't make dining reservations for our last couple of days because they weren't merged. We are headed there in October so we got the reservations we wanted but I was surprised at how long it took to merge.