Urgent help cannot contact Spirit Air

[partyoffour]

Does anyone work for this company ?? I have reservations and cannot confirm them???? They sent me that my flight is an hour earlir and to call 1-800-772-7117. I try to call over and over since April 18th and no such luck. The phone directs u to press a number and all of them send you to a busy signal. I do not know what to do. Also on there web when i enter in my flight # and name it has us in there as copnfirmed which is good but i cannot pick my seats or pay for luggage??? if you pay for luggage at the airport it is some ridiculous cost. UGH why did I try and save money o should have flown with someone else. My stress level is thru the roof. Help if any of you can think of anything!!!! Oh I also called corperate which is a nobody and directs you to go on there web site. :brick:

 

[WDWKat26]

Uh....go to the airport and ask?

 

[disneyfan56]

Something is definity going on with Spirit, but I was also unable to find out what. I did finally get someone to respond to me via email, but the anser they gave was incorrect.
Try salesupport@spiritair.com and good luck.

 

[BRER STITCH]

Uh....go to the airport and ask?

YEP!

This is probably the best answer for an immediate face-to-face solution to your problem.

At least if you're standing in front of someone, they will have to make an effort to help you! :lol:


Or, you could try their automated answer system online at this link:

http://www.spiritair.com/HelpRightNow.aspx

You click on the "CONTACT SPIRIT" button, then the "ASK A QUESTION" tab.

Hope one of those 2 things helps!

GOOD LUCK!



P.S. I tried the phone, too, and it still goes to a busy signal!

 

[Kingdom Konsultant]

Here is another number. 1-800-246-7688 If you cannot get through send me an e-mail with your information and I will try going into the website through the travel agent portal to see if there is a problem.

Pam

 

[TowerOfTerror]

Something is definity going on with Spirit, but I was also unable to find out what.

http://www.sun-sentinel.com/business/sfl-flzspirit0604sbjun04,0,1367290.story
That is what is going on with Spirit. I have a feeling that they will be filing for Chapter 11 soon.

Oh also they added a new seat assignment fee when booking beforehand.

 

[partyoffour]

Here is another number. 1-800-246-7688 If you cannot get through send me an e-mail with your information and I will try going into the website through the travel agent portal to see if there is a problem.

Pam

I emailed you please let me know what you find out. and thanks

I have tried all those #'s and have written to 2 different email addresses. This is over the top just crazy. I am just wondering what happens if they do file chapter 11 do we get a refund ? or will our credit card refund us? :hurl:

 

[TowerOfTerror]

I emailed you please let me know what you find out. and thanks

I have tried all those #'s and have written to 2 different email addresses. This is over the top just crazy. I am just wondering what happens if they do file chapter 11 do we get a refund ? or will our credit card refund us? :hurl:

I looked on FlyerTalk Forums for any information. All I found out was this:

Spirit switched to a new reservations system last Friday, which is causing some delays as agents and airports are still adjusting to the new system.

As to phone agents, the Spanish speaking center was recently moved from Santo Domingo, Dominican Republic to Guayaquil in Equador.

The English speaking call center is being moved from Manila to Bangalore. The Manila company got wind of the move, happens to be bankrupt, and basically are doing the bare minimum.

Regarding seat assignments, they can only be done at the website. Keep in mind that the new seat fees are in place. Phone/airport agents have no ability to assign seats in advance.

http://flyertalk.com/forum/showthread.php?t=831024

Good luck.

 

[mkt]

Spirit Air is awful.

Awful.

This service is not unheard of, and is IME the norm.

Call your credit card company, file a chargeback, and book with another carrier.

And promise you'll never fly Spirit again.

 

[partyoffour]

Spirit Air is awful.

Awful.

This service is not unheard of, and is IME the norm.

Call your credit card company, file a chargeback, and book with another carrier.

And promise you'll never fly Spirit again.

Yes m,y husnband and I are in the process of doing that. He told me to order new tickets and has already called the CC company . I just hope we get out money back. i have 4 kids and cannot afford to be out 850 dollars. My husband seems to think since you cannot get a hold of them and they changed the contract ( ie paying for seat assign and baggage which was not there policy when I got the tickets back in April) I guess off to Southwest I go it is closer to our home ( Philly than AC so maybe this is for the best) Thanks all for your help. I WILL NEVER FLY SPIRIT AGAIN!! what a leason learned. I flew them several times in the past with no problems now it has been 2 years since we flew and this ...:fork:

 

[partyoffour]

So I got new tickets on Southwest better travel times and cheaper fares now i just have to pray we get our money back via our CC company

Told my travel agent what happened she said AAA does not bother with Spirit anymore due to this. Would have been nice if she told me in January when I told her that i would book a flight on my own cause I could try and get it cheaper. If she knew this would u not have said to your client " W dont use Spirit cause they do not answer calls and have had trouble in the past" I honestly can say I hate dealing with AAA all together this trip already has been a nightmare.

 

[davidpw97]

I flew Spirit from Orlando to Atlanta back in March. I also had problems getting them on the phone and then when I did get someone on the phone I had problems getting someone who spoke English and was easy to understand.
However, despite the phone issues you can't beat their fares and my flight was fine and I would fly with them again if they continue to offer 9$ flights to Orlando and back. I'm pretty sure when I booked back in March there was a checked bag fee but i'm not positive because I didn't check a bag but I'm pretty sure I didn't pay for my seat assignment.
Very few airlines have stellar customer service records these days, and as long as I get to where i'm going in one piece for a good price, i'm still going to use them.

 

[Rob562]

Here's what Christopher Elliott, a travel writer, wrote on his website a few days ago about Spirit:

http://www.elliott.org/blog/spirit-airlines-eliminates-its-customer-service-department/

-Rob

 

[partyoffour]

oh my word what a crazy thing . I am so glad my husband and i got out before it was to late. I just faxed my dispute to my CC company I am sure this will be handled correctly.