My friend is there now and upgraded to annual passes from regular passes and had to do it at guest services at the park or downtown Disney. We will probably upgrade but only from 2 day park hopper to 4 day FL resident ( we have to wait to check in and then upgrade so we can keep our FDD). Is the only place we can do this at guest services or can we do it at the hotel? She told me the wait to upgrade to annual passes was an hour wait...just trying to see what to expect. I was hoping the wait was just bc of the annual pass stuff they had to do.