Universal operators more clueless than Disney's

[captainkidd]

My wife has called a few times this week trying to get info and book the new character breakfast that comes with reserved seating for the parade. She was told yesterday that today would be the 1st day the breakfast could be booked. So, she called, told the operator what she wanted, and she got booked for Confisco, which has been around for years, and not the one we want. So, we called back and wanted that cancelled and were told that the new character meal could not be booked yet. Our trip is less than 2 months away. They still don't know when we'll be able to book it.

Why don't they give the operators accurate information?

 

[Millionaire2K]

http://www.universalorlando.com/Restaurants/Character-Dining.aspx

 

[Annielkd]

I think that happens everywhere. When test track was closing, every time I called they didn't have any information either. Some things are just not shared with the people who work there... communication would be an easy thing to fix. (You would think) Good luck getting a reservation!