On the day we were to leave to come home I needed to do some minor repair to damage to my wife's suitcase caused by United airlines. I went down to the front desk and snagged an employee (Kip) and asked if he had a pliers I could borrow for 5 minutes. He went into the back office and then into bell service where he is a supervisor and shortly he returned with the pliers. I was able to make the repair so we could make it home without clothes being strewn throughout the airport.
Throughout this episode Kip was helpful and personable taking time to ask my name, where I was from, how I liked our trip, etc. When we returned a few hours later to get on DME we retrieved bags we had checked at bell service. Guess who brought our bags out? Yup, Kip. He remembered my name, wished us a safe trip and was just an all around great guy. Kind of restored my faith in Disney's customer service as what is posted most of the time is sadly of the negative variety. Good job Kip!!! :sohappy:
Throughout this episode Kip was helpful and personable taking time to ask my name, where I was from, how I liked our trip, etc. When we returned a few hours later to get on DME we retrieved bags we had checked at bell service. Guess who brought our bags out? Yup, Kip. He remembered my name, wished us a safe trip and was just an all around great guy. Kind of restored my faith in Disney's customer service as what is posted most of the time is sadly of the negative variety. Good job Kip!!! :sohappy: