SEIU letter to Roy

General Grizz

New Member
Original Poster
From FabulousDisneyBabe.com:

SEIU letter to Roy

Posted : 1/11/2004 by Michelle
From a WDW Cast Member and union member. I've removed personal references to avoid repercussions against this Cast Member.

***
Dear Mr. Disney:

I have to say that the conditions of your departure from the Walt Disney Company were most unfortunate. I applaud your courage and unselfish stance in saying what long has needed to be publicly said about the Company and its virtual dictatorship under Mr. Eisner. This was most welcome by the Cast and millions in the public arena.

Eisner has done a great deal for the Walt Disney Company, without question. But he has outlived his usefulness and has set our company on a collision course with almost certain failure.

As a longtime WDW Cast Member, (position), (union position) and lifelong Central Florida resident, I feel a certain sadness and loss over how our full-time workforce is being marginalized and replaced with thousands of temporary, underpaid college students in the WDW College and International Programs.

Thousands of potentially livable-wage jobs are being shamelessly bulldozed in the name of corporate greed, along with the general public's view of Disney as a once-valuable community member.

'Married to the Mouse,' a book by local Rollins College Professor Rick Foglesong, details how Disney now 'steals' from the Central Florida community by taking millions in tax bonds to build new projects on its property, yet doesn't return the favor to Central Florida in the form of decent-paying jobs for its citizens.

Then Orange County Commissioner Mel Martinez (now Secretary of HUD in D.C.) had once blasted Disney in 1999(?) publicly saying, 'What you[Disney] are paying these people does not allow them to live in this community!' This was after a report's findings by the Orange County Housing Authority which showed that the majority of low-income Orange County residents who could not afford basic housing were Disney employees.

It seems that since 1994, Eisner has begun a sort of war of attrition against his full-time employees, particularly here in Orlando, by the replacement of FT jobs with college students and what's even more offensive, by non-American citizens of the 'International Program.'

I believe it was November of 1994 when Eisner, on 'Larry King Live' said, 'My employees are overpaid and underworked. I could get trained chimps to do a better job than my employees. I, on the other hand, am overworked and underpaid.'

When asked how could he make such a statement when '60% of your employees are eligible for federal assistance?,' he ripped off his lavaliere mic and stormed off the set. (Great video clip material for your site.)

What I'm asking, Roy, is there a way you could publicize the lack of competitive pay and corresponding lack of quality and devotion among the use of cheap, disposable even foreign labor in its theme parks and resorts that does not have a vested interest in the ultimate success of the Walt Disney Company?

Are you willing to consider becoming an ally with the Service Trades Council which represents 27,000 employees at the WDW resort and help shed public light on the fact that many of us have to work far more than 40 hours a week to make ends meet and that many of us are on some sort of Federal assistance, which vastly contributes to our overall demoralization?

Our current contract expires in May of 2004. Negotiations begin sometime in February, and many of us are gravely concerned that we may suffer even more wage scale reductions and an even further diminished quality of life for ourselves and our families.

As a Disney (position), I'm recently frustrated with trying nearly in vain to (position-related) who barely speak English, how to operate a complex ride system such as Big Thunder Mountain Railroad or Space Mountain.

What's even more demoralizing is that we just received 16 Brazilians at (area), which is more than HALF the entire operating staff. Why, I ask myself, am I training these Non-Americans to work here and replace my fellow American worker? Why?

The sad fact is, they're cheap and disposable. And, Disney can pay even less to American, Full-Time workers since the natural market forces of supply and demand have been short-circuited. Even more disconcerting is the fact that the few Full-Timers we do receive into the Company these days are of such poor quality and far below the standards that Disney was once world-renowned for, that upper management seems to justify that we are better off with the 'college kids' since 'we just can't find enough qualified people to work in our resorts.'

To hell with Quality. To hell with Safety. To hell with experienced, knowledgeable employees. To hell with the Integrity of the Show. That is what I am receiving to train the past few years. A revolving door of people who don't give a damn about their jobs.

I have already announced that I am resigning from (position), citing the lack of quality among new hires and temporary workers. My area is woefully short on (position), as Full-Timers are near extinct in our area.

Breakdowns that are easily avoidable and manageable are becoming major catastrophies with large numbers of unskilled, inexperienced attractions workers being poorly trained in large numbers. Add to this problem incompetent, inexperienced front-line managers who make questionable decisions, mis-manage and micro-manage our attractions in ridiculous ways.

It's disgusting.

Well, I hope I've communicated to you the gravity of our labor situation at WDW. I'm not anti-Disney in any way. I love Disney and it's past time to make a sea change for the better. For our loyal customers and shareholders and our once-valued Cast.

Thank you sincerely,

(Cast Member)
 

Shaman

Well-Known Member
Originally posted by grizzlyhall
"I believe it was November of 1994 when Eisner, on 'Larry King Live' said, 'My employees are overpaid and underworked. I could get trained chimps to do a better job than my employees. I, on the other hand, am overworked and underpaid.'

When asked how could he make such a statement when '60% of your employees are eligible for federal assistance?,' he ripped off his lavaliere mic and stormed off the set. (Great video clip material for your site.)

What I'm asking, Roy, is there a way you could publicize the lack of competitive pay and corresponding lack of quality and devotion among the use of cheap, disposable even foreign labor in its theme parks and resorts that does not have a vested interest in the ultimate success of the Walt Disney Company?"

This weekend (being the first time I've been since Sept. 03, and the first time since the whole Roy/Gold) I noticed what I had long feared...some of the CMs I came in contact with...(again, some not all)...were showing signs of, how can I put this...low morale. I don't know whether is was the cold, freezing, temps or maybe they were just having a bad day, but some CMs were definetely not the type of CM I have seen in the past (some we're agitated, frustrated and even rude)...I felt bad for them...and then reading this....just reminded me of that....

Although I am all for WDWCP and International Programs I think they could co-exist with the FT/PT regular jobs and should not overtake FT/PT jobs...Disney seems like every other company out there...looking for cheap labor...is that good or bad?? Well I think that depends whether you're employed or not...


:(
 

General Grizz

New Member
Original Poster
I know a lot of my good Cast Member friends have been laid off from Disney.

This December at Country Bears, we saw a whole new SLEW of Cast Members, I believe foreign, who gave the "same ole same ole" feel in the spiel.

Disney's done it with Animation.

Disney is doing it with Imagineering.

Disney is doing it with Cast Members.

They just can't continue on hiring people for temporary work, and then a fire. And then a rehire. It just doesn't work.

It (1) makes the workers distressed and (2) ultimately lowers the know-how feel around the company (notice all of the cheap clones at the parks) - thus, as seen in the decline of originality in quality (compare New Tomorrowland to Dino-Rama), and the fact that animation has gone way downhill since 1999 with lack of "TRADITION."

EDIT: NOW can we see the parallel with the Big Thunder Mountain incident? It's all related with management and all related with Mikey.

Eisner has got to go.



Now.
 

Woody13

New Member
Re: The original post

Correct me if I am wrong, but most (if not all) of the jobs represented by the Food & Allied Services Trades Council are unskilled workers.
 

General Grizz

New Member
Original Poster
The response:

The members of SEIU, the Service Employees International Union, sent Roy Disney a letter of support a few weeks ago, telling him about the erosion of Magic at the Resort in the past few years and supporting him and Stanley Gold in their efforts to return Disney to its former glory.

They heard back from Roy. He thanked them for their support, and asked them to keep tabs on him via SaveDisney.com.

This isn't too different from what millions of others who have written have gotten back, so what's the big story?

It's what the savvy SEIU representatives did next.

According to several Walt Disney World Cast Members, they posted copies of Roy's letter on every Union communication board at Walt Disney World, in almost all of the breakrooms - and those copies are under glass, guaranteeing that they won't 'accidentally' be taken down.

This situation reminds me of a quote from the book Harry Potter and the Chamber of Secrets (and I know I'm a geek). To set this up: The villainous Lucius Malfoy threatens to curse the families of the Board of Governors, so they remove headmaster Albus Dumbledore, a wise and powerful wizard - from Hogwarts School. As he is leaving, he says: 'I will only truly have left this school when none here are loyal to me... Help will always be given at Hogwarts to those who ask for it.' I think the same can be said for Disney...and if everyone who was loyal to Roy left, the company could not function. As long as there are those loyal to Roy, who know what the Disney name truly means, Roy...and Walt...will be there.

Fab
 

MKCustodial

Well-Known Member
I was treated so well during my time in the International program that I had no idea people really didn't want me there. It kinda puts a whole new perspective on my wanting to be a full-time SuperGreeter one day... :(
I always thought that, because of the volume of International Guests, International CMs were a welcome addition.
To make matters worse, Brazilians just had to be directly mentioned, didn't they... :( :(
 

Shaman

Well-Known Member
Originally posted by MKCustodial
I was treated so well during my time in the International program that I had no idea people really didn't want me there. It kinda puts a whole new perspective on my wanting to be a full-time SuperGreeter one day... :(
I always thought that, because of the volume of International Guests, International CMs were a welcome addition.
To make matters worse, Brazilians just had to be directly mentioned, didn't they... :( :(

I guess the wording was all wrong...its a touchy situation...the WDWCP and the International Programs are great...but imagine...you work real hard, you're getting paid a decent amount or maybe not even a decent amount of money...but you're still working hard...and then someone from another country comes in and takes your place (or the place of a co-worker) after you've (they've) been laid off...

In my opinion, WDWCP and the international programs should be able to exist, not as a replacement for employees already there...but as a supplement...the person who wrote the letter was just upset that the higher ups were USING the WDWCP and the International Programs as a way to replace higher paid CMs...

Personally I enjoy talking to all the people from around the world it adds more magic to the Disney experience.

:)
 

General Grizz

New Member
Original Poster
I don't think the rep meant to insult Brazilians. . I am pleased about the International Community. However, it is sad to see many long-time workers dropped if their replacements are unfamiliar with the area (in essence, if Disney hired them to get "cheap labor.") This is not true for many of the employees, (especially you, MKC!!).
 

TURKEY

New Member
Originally posted by MKCustodial
I was treated so well during my time in the International program that I had no idea people really didn't want me there. It kinda puts a whole new perspective on my wanting to be a full-time SuperGreeter one day... :(
I always thought that, because of the volume of International Guests, International CMs were a welcome addition.
To make matters worse, Brazilians just had to be directly mentioned, didn't they... :( :(

Roddy,

I think its more of having more and more foreigners working in areas they didn't use to.

From my trips to the parks, it seems that more and more International Program people are no longer being placed in their countries, but in other parks like MGM and MK.
 

MKCustodial

Well-Known Member
Originally posted by turkey leg boy
Roddy,

I think its more of having more and more foreigners working in areas they didn't use to.

From my trips to the parks, it seems that more and more International Program people are no longer being placed in their countries, but in other parks like MGM and MK.

The International Program is different down here, sonce we don't have a pavillion at World Showcase. We don't get college credits and we don't have classes at Disney U other then Traditions. Those who are chosen to go work in Food & Beverage, Attractions, Custodial (as was my case), parade control, park greeters and so on. I don't think anyone could try out for characters or parades though. And I did work at MK.
 

TURKEY

New Member
Originally posted by MKCustodial
The International Program is different down here, sonce we don't have a pavillion at World Showcase. We don't get college credits and we don't have classes at Disney U other then Traditions. Those who are chosen to go work in Food & Beverage, Attractions, Custodial (as was my case), parade control, park greeters and so on. I don't think anyone could try out for characters or parades though. And I did work at MK.

There are more and more people from countries with pavillions that are leaking out into the rest of property was more of what I was talking about. Not necessairly Brazillians, but Germans, English, Japan, Mexico, etc.
 

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