I had made reservations for the Pirates and Pals fireworks cruise for our last night at Disney (Friday), however when I checked in at the Contempory, they said that I was a no show and I gave them my ressie # and the girl who booked my trip (over phone), booked me for the prior Friday (4th), well I tried to explain that made no sense because I was still in Michigan, besides I had my confirmation number etc. They claimed my money was refunded to my account, although it didn't show in my bank yet, which is odd because they told me when I booked it if I didn't cancell within 48 hours I would lose all of my money which was $ 230.00. The guy I spoke with at the Contempory (concerige) was extremely rude and said it wasn't his problem and he can't do anything to help me, and he said well if we can fit you in on tonights cruise will you take it? My reply is do I have to pay again, being I was still out $230.00 and his reply well yes, I said sir, I have spent a week in Disney and I just can't afford to re-pay another $230.00, his reply, I'm sorry if you didn't budget accordingly!! By this time I was very upset, he put me on the phone with some woman who was just as rude as he was saying, we can't help you. I tried to explain to them, why would I book a cruise for a night that we were still in Michigan???? Besides I had gone thru my other reservations that week so there is no way possible I told her wrong. I told both of them, that we had been going to Disney for the past 15 years staying at nice resorts spending lots of money, but they would not budge.
The sad thing is, we had eaten at the Yacht club earlier in the week and my husband found a piece of glass in his fruit from the buffet, he calmy told the waitress and said we didn't want free food, he just wanted it off the buffet because a small child that we noticed was eating the same food. Disney was great, paid for the meal etc.
However, these people were so mean and cold.
Is there a number where I can call or write, I was very upset, the guy we spoke to at the desk, constantly would get on the phone and walk away while discussing our situation so we could not hear him, this was very un-professional, we didn't want anything other than some compassion.
Any advice would be helpful.
One thing I did do, was when we left there very upset, we went to the MK and I went over by town hall to compliment our tour guide Claire who did a wonderful job at our Keys tour, so I tried to end our vacation on a wonderful note, but it does not excuse the rude behavior that we as well as others standing there noticed ( we had people standing in line listening and agreeing with us)
The sad thing is, we had eaten at the Yacht club earlier in the week and my husband found a piece of glass in his fruit from the buffet, he calmy told the waitress and said we didn't want free food, he just wanted it off the buffet because a small child that we noticed was eating the same food. Disney was great, paid for the meal etc.
However, these people were so mean and cold.
Is there a number where I can call or write, I was very upset, the guy we spoke to at the desk, constantly would get on the phone and walk away while discussing our situation so we could not hear him, this was very un-professional, we didn't want anything other than some compassion.
Any advice would be helpful.
One thing I did do, was when we left there very upset, we went to the MK and I went over by town hall to compliment our tour guide Claire who did a wonderful job at our Keys tour, so I tried to end our vacation on a wonderful note, but it does not excuse the rude behavior that we as well as others standing there noticed ( we had people standing in line listening and agreeing with us)
