I've complained to Disney on this forever... it is so non-guest-friendly. It takes 2+ minutes to go through, there's no way to bypass it, and then when you hit a CM they ask you for all of it over again. It's just annoying!
I'm sorry you feel this way, but again each question truly is used to direct your call to the proper department and as long as the questions are answered, the Reservation Cast Member should not need to ask you the same questions again.
Following are the whys for each question.
For English press 1 / for Spanish press 2 = to direct your call to an Cast Member who can speak your language if one is available. During high call volume, an interpreter may be used.
For Disneyland press 1 / for Walt Disney World press 2 = to direct your call to the correct call center if you dialed the wrong number.
For a new reservation press 1
For an existing reservation press 2
For Dining press 3
For Hours, a Vacation Planning Video, or other Questions about WDW press 4
= prompts you to enter in your phone number for new bookings or your reservation number for existing reservations. When you do this the system will search for your address or reservation and load it on our screen. For Dinning it will direct your call to WDW-DINE if you dialed the wrong number.
For the privacy and security of our Guests, the reservation agent will always request you verify your full address / phone number to ensure we have the correctly loaded information. This is to ensure we do not share your reservation or personally information with other Guests. Also if an incomplete phone number or reservation number is entered, we will ask you to verify these numbers to find your reservation or address in our system.
If you are traveling with 8 or more Guests press 1 = this will direct your call to the Grand Gatherings department. As a party of 8 or more paying Guests you will receive extra benefits and offers not available to smaller parties.
If this is your first Visit press 1, otherwise press 2 = this will direct your call to a Reservation Cast Member specially trained to aid in first time visitors to WDW.
If you have been to WDW more then 4 times and at least 1 in the last 5 years press 1 = this will direct your call to a Reservation Cast Member specially trained to aid our most frequent visitors to WDW.
When you do reach a Reservations Cast Members we will ask your for or confirm with you the exact number of past visits and your last visit to update your file. This information is used by marketing to verify trends and to send out direct mail discount offers and planning material that will be customized to your family.
Hope this explanation helps!
