Problems with Magic Band on MDE. Help!

TomorrowlandKD

TomorrowlandKD

Active Member
Original Poster
2 Guests on your reservation are not eligible to receive new MagicBands:
8f703f2304c345d887d4f1741f90b607-extrasmall.png

There was a problem retrieving details about this Guest.
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Kyle
 
Last edited:
Cesar R M

Cesar R M

Well-Known Member
TomorrowlandKD said:
So I was able to choose two colors for shipping but it says that for mine (Kyle) it has a problem retrieving info even after it allowed me to choose and confirm the color. Then on the bottom of the page it says "2 guests are not eligible..." (as you see on the bottom of this post) even though I have two band colors picked and confirmed. I need them for Kyle and Alyssa, but now I'm worried since my icon picture isn't listed next to my name. Just a gray Mickey. Anyone else have this issue? I can't find an answer anywhere.


Select a color and enter a name for these MagicBands.


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There was a problem retrieving details about this Guest.


Kyle

Update

pep_avatar_90x90_violet.png

Alyssa

Alyssa

Update

2 Guests on your reservation are not eligible to receive new MagicBands:
8f703f2304c345d887d4f1741f90b607-extrasmall.png

There was a problem retrieving details about this Guest.
pep_avatar_45x45_goofy.png

Kyle
Click to expand...

check your account on the main disney site.. (disneyworld.disney.com , then to MY DISNEY EXPERIENCe, then to MY RESERVATIONS. check if the names are there.)

If you have bad luck, you will have a similar problem like I had (Ie, you will have duplicated names or separate accounts that are not linked to your main account)
 
Rob562

Rob562

Well-Known Member
Maybe give it a day to see if the account corrects itself before panicking.

As a side note, you might want to go back and edit your original post. Some of the text you copied and pasted included URL links pointing to aspects of your account or profiles. While it's most likely no one can do anything without the correct login info, it's best to be safe.

-Rob
 
Cesar R M

Cesar R M

Well-Known Member
Rob562 said:
Maybe give it a day to see if the account corrects itself before panicking.

As a side note, you might want to go back and edit your original post. Some of the text you copied and pasted included URL links pointing to aspects of your account or profiles. While it's most likely no one can do anything without the correct login info, it's best to be safe.

-Rob
Click to expand...

I honestly wouldn't recommend to wait.
the date could be getting neared and could be harder to fix later on (imagine them shipping some of the bands already but not all of them.. and them not linked properly to the correct account name)
 
TomorrowlandKD

TomorrowlandKD

Active Member
Original Poster
UPDATE! (although I'm still a little uneasy about the response):

************
Dear Kyle:

Thank you for contacting Walt Disney World® Resort!

As requested, we have ordered your Magic Bands as follow:

Kyle - Gray
Alyssa - Yellow

You may log in to your My Disney Experience account to verify the
changes. Please be aware the error message "There was a problem
retrieving details about this Guest" will remain on your account until
your reservation has past.

However, if you have any additional questions please call (407) 939-7849
between the hours of 7:00 AM to 11:00 PM - seven (7) days and an agent
will be happy to assist you.

Kyle, we look forward to creating lasting memories and magical
experiences during your family's visit to the Walt Disney World Resort!

Sincerely,

Essence Diaz
WDW Online Communications
 

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