Peter Pan Wheelchair Difficulty?

[WaltzingMatilda]

A friend of mine just got back with a disturbing story about getting her SIL on Peter Pan. Her in laws, who take their adult wheelchair bound daughter to WDW every year came up against a new challenge on the Peter Pan ride this year. Now, please keep in mind I personally have never attempted a wheelchair transfer on this ride but they said that in the past the ride has been slowed for the transfer. This time, however, they were told by the CM that the ride would not be slowed( new policy?) so after waiting for an hour in line, they felt they must at least give it a shot...FIL gets in the car with SIL, while MIL assists from the walkway, basically running along side..MIL is not actually able to get in the car until they are practically "on set". And then MIL spent the whole ride worrying about the transfer back out...she jokingly said later that she thought they would spend the rest of the night on the ride until it closed.

Has anyone had a similar experience? I'd like to get to the bottom of this.

 

[WDWCPbrandon]

A friend of mine just got back with a disturbing story about getting her SIL on Peter Pan. Her in laws, who take their adult wheelchair bound daughter to WDW every year came up against a new challenge on the Peter Pan ride this year. Now, please keep in mind I personally have never attempted a wheelchair transfer on this ride but they said that in the past the ride has been slowed for the transfer. This time, however, they were told by the CM that the ride would not be slowed( new policy?) so after waiting for an hour in line, they felt they must at least give it a shot...FIL gets in the car with SIL, while MIL assists from the walkway, basically running along side..MIL is not actually able to get in the car until they are practically "on set". And then MIL spent the whole ride worrying about the transfer back out...she jokingly said later that she thought they would spend the rest of the night on the ride until it closed.

Has anyone had a similar experience? I'd like to get to the bottom of this.

Good ol' Pan. It's been a little over six years since I've worked that Attraction (worked there during my college program). Unless the ride system has been updated lately, there has never been the ability to slow it, like omnimover attractions. We could E-Stop the ride, but unfortunately if we were to apply an e-stop too often it would cause the the entire ride system to shut down and only engineering could reset it (it was called a boat failure) so it would cause some significant downtime. The ride system is pretty old, so it really needs some updating.