Here is a short story on my observations of Disney World's maintenance. Please read!
I defanitely do not go to Disney just to look for problems. However, even though I never go out of my way to spot something wrong, I am sort of a perfectionist (that's one reason I admire and respect Disney World so much, for their quality attempt at perfection). So it's in my nature to sometimes just notice things not working or broken. I remember in the 80's up to maybe 6-7 years ago, when I would notice something not working one day and a few days later I'd visit the park again and sure enough, it would be fixed. I remember this on Small World. One day a light was out as you were entering the first room. I thought "I wouldn't think Disney would be OK with that". Then a few days later, it was fixed and I was so impressed. So I took my wife for the first time a few years ago and was telling her about how efficient Disney is. Our first day in Magic Kingdom we noticed a letter missing off the Frontierland entrance sign, some animatronics not working on Splash Mountain, and the foil coming off inside the volcano on Peter Pan. We didn't really care, but for fun we said "I bet it will all be fixed when we visit in a few days". So we looked for them the next time we were there and to my disappointment, none of them were fixed. I could understand the issues on the attractions, but the Frontierland sign really suprised me because it looks so sloppy with a missing letter. I felt bad because I wanted my wife to be as impressed with Disney as I had always been. I felt like they let me down.
In conclusion, I hold Disney to higher standards than any of other business or company in the WORLD. I don't accept when someone says "hey they are just like anyone else, they can make mistakes and have flaws". I know they can, but they have the man power, the money, and the experience and know how to avoid and hide as many of those mistakes and flaws as possible. I just don't like to see simple things go unfixed.
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Hauntdmansion79