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On hold right now....
- Thread starter Figaro928
- Start date
belledream
Well-Known Member
Haha that is exactly what it sounds like...it also makes my heart skip a beat sometimes cause I think someone is picking up!
me too!!!
I don't get why it has to sound so bad. it's maddening. Luckily i wasn't on hold too long, but geez, c'mon Disney!
Sudcaro- Sudcaro
Well-Known Member
I agree, it's terrible. Very annoying.
worldfanatic
Well-Known Member
I'm very happy right now because I thought it was only me and my phone.
What a gargled mess!!
What a gargled mess!!
SDisney90
Well-Known Member
I thought I was the only person this happened to. When the Stay Play and Dine packages came out for 2014 I was on hold for at least an hour, every time that dang music stops I thought someone was going to pick up. But nope, just another song or too much static it cuts itself out
Cmdr_Crimson
Well-Known Member
It's bad enough when the only songs I have heard while on hold is either Golden Dreams, Small World, Soarin or Ellen's Energy Adventure score.
It's the dollar storing of Disney.
Dotheneedful
Member
Oh you get to hear hold music? I seem to be forever stuck in automated purgatory until I give up and try again.
HakunaMatata89
Well-Known Member
i got lucky when i called a few weeks ago, was only on hold for a minute, both times.
officialtom
Well-Known Member
The last 3 or 4 times I've called, I've only been on hold for about 15-20 seconds, but the music always sounded fine!
Jahona
Well-Known Member
Telephones were built and optimized for voice and not music. There are EQs that filter out unwanted frequencies in order to accentuate voices. Music has a broad frequency range and a lot of times when the music goes in and out it's the song hitting a certain frequency that is being blocked or pulled back.
Another reason music sounds terrible is caused by the amount of bandwidth granted to phone calls. The standard for GSM phones is around 14 kbit/s. That's less than a 56k modem. A standard MP3 or AAC now a days usually has a bit rate of 192 kbit/s.
Although for Disney phone support I imagine them just setting down the phone next to speaker that is pumping in Disney Tunes non stop.
An example of bit rates.
Another reason music sounds terrible is caused by the amount of bandwidth granted to phone calls. The standard for GSM phones is around 14 kbit/s. That's less than a 56k modem. A standard MP3 or AAC now a days usually has a bit rate of 192 kbit/s.
Although for Disney phone support I imagine them just setting down the phone next to speaker that is pumping in Disney Tunes non stop.
An example of bit rates.
Rasvar
Well-Known Member
I'm not sure Disney has updated there on hold music hardware in while. Even about six years ago, my former employer (also a fortune 500 company) was using a big PBX system where the hold music was a loop audio tape. Sometimes the high volume call centers are the last ones to get the phone systems updated because of the downtime required.
Lou Filerman
Active Member
Iger should be fired for this!
No one is that thick. Present company excluded, of course....
Lou Filerman
Active Member
not sure I follow?
SnarkyMonkey
Well-Known Member
I have noticed this for years! And I know what you mean about your heart skipping a beat when it cuts out and you think someone has picked up.