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If they are regularly having bad days because of guests they need to be re trained or be looking for new jobs.Even if a guest is out of line - it’s the CM’s job to understand and de-escalate the situation.We are talking about guests who are frustrated about accessibility accommodations here - not drunks at Epcot.
If they are regularly having bad days because of guests they need to be re trained or be looking for new jobs.
Even if a guest is out of line - it’s the CM’s job to understand and de-escalate the situation.
We are talking about guests who are frustrated about accessibility accommodations here - not drunks at Epcot.
