Need help from anyone who has traveled with Thomas Cook

melmel89

Well-Known Member
Original Poster
we are flying out to orlando international on saturday, and there seems to be some confusion about what you have to do once you land. I always thought you just collected your bags and headed straight for DME. but our travel agent said to go and find the Thomas Cook rep first and get vouchers for our hotel. this sounded a bit odd as we already have documents saying where we are staying and how long for etc. when we asked again just to clarify, we were told just to see a rep and they would direct us to the a DME, surely we can do that ourselves? It just doesn't sound right, as i have been before and never been given this information, if anyone has been with TC recently and can fill me in that would be great, TIA.
 

CAPTAIN HOOK

Well-Known Member
I haven't travelled with Thomas Cook (to Florida) before. However, I have had vouchers to hand over to the hotel on check-in. It seems to be like a receipt for the hotel to get their money from the travel company and possibly proves to the hotel who you are and that you have a reservation there.
 

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