Mickeytravels

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Ness B

New Member
Original Poster
Just wanted to write to say that I would caution anyone considering mickeytravels. We booked a vacation for April 2020 and Disney closed because of the Coronavirus. We tried to reschedule but the agent said she could not get through for two weeks so we decided to cancel. Well, they refunded our money EXCEPT travel insurance! You would think with a global pandemic they would refund it. Whether it’s a policy or not you would think they would in this situations. I asked Elyssa and she was so rude about it. I couldn’t believe how awful she was. So we lost over $250 because Disney closed which was no fault of our own.
 
D

DisneyJoe

Well-Known Member
Ness B said:
Just wanted to write to say that I would caution anyone considering mickeytravels. We booked a vacation for April 2020 and Disney closed because of the Coronavirus. We tried to reschedule but the agent said she could not get through for two weeks so we decided to cancel. Well, they refunded our money EXCEPT travel insurance! You would think with a global pandemic they would refund it. Whether it’s a policy or not you would think they would in this situations. I asked Elyssa and she was so rude about it. I couldn’t believe how awful she was. So we lost over $250 because Disney closed which was no fault of our own.
Click to expand...
No need for rudeness from the agency of course - especially now - but see https://disneyworld.disney.go.com/travel-information/ for Disney policy during this pandemic. It's a Disney policy. Under Disney Resort Rooms and Packages - see attached.
travel_insurance.png
 
N

Ness B

New Member
Original Poster
This must be directly from Someone that knows or works with Elyssa who was extremely rude. I wish I looked at their Yelp reviews before booking with them.
 

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