MDE app problem, please help!

[RiceCrispyMickey]

Hello,

My husbands MDE app isn't showing any of our fastpass+ reservations, even though he's the one who initially reserved them, and my account is showing that they are all reserved for both of us. They show up if he logs onto the website, just not on the iphone app. Its basically saying that he doesn't have tickets linked, but he can't link them again on the app cause when he tries it says they are already linked to an account (his!!)

Can anyone shed any light on why this is happening? I can view and modify both our fastpass selections from my phone but we want them on his phone too so he can update them in the parks etc.

Husband has an iphone 5 and the app doesnt need any updates or anything like that.

 

[stevehousse]

Te website and app r glitchy...keep checkin it!

 

[cw1982]

I would print the screen that shows the passes from the computer, just in case... but as the poster above said, the app is very glitch.

 

[Rob562]

The first question to ask is whether he's logging on with the exact same credentials as he did before. With this MDE-profile-centric system being rolled out, some people have discovered that they have multiple accounts on the Disney site. Some may have an old account that was just a username, they may have one under GMail, one under Hotmail, one under their home address and another under work address, etc.

In the past it wasn't super-critical because they could still check in under their name at the hotel and they had physical tickets in-hand.

The problem is that the system treats each of those logins separately, and a ticket can only be linked to one of them. And once linked, it becomes more of an e-ticket since it's linked to the profile and not the physical card.

Since I realized that consistency keeps things neat and tidy, I've limited myself to only using my login under my Gmail account, despite having a very old username-only account on the WDW site. I'm sure I could call Tech Help and have the two combined, but decided it wasn't worth the time and potential problems it might cause.

-Rob

 

[flynnibus]

does sound like a problem with the user account not being what they expect it to be

 

[RiceCrispyMickey]

Thanks guys, we've checked and it's definitely the same email account and everything. Hopefully it is just a glitch that will fix itself before we go, however if it hasn't in a couple of weeks I think I shall do that screen shot from the website just Incase!

 

[Dwarful]

Have you called IT? We had trouble with something similar. Although mine was my husband and our two girls. But I have spent a lot of time with IT. Still not completely resolved....but hopefully we won't spend too much time with guest services on our day of arrival.

 

[sjhym333]

That happened to me one day. The FP reservations were on my computer but not my app. We showed up at the attractions at the appointed time and had no problems using our FP+. I wouldn't worry too much. And as everyone has said the App can be glitchy