Last March, we stayed at POFQ, and didn't pay any additional fees for the water we had shippd. But they did have a devil of a time tracking it down. Still was worth it. Another family staying at CSR same time in March, did the same thing, and they tried to charge them an extra $10, after they were told they wouldn't pay an extra handling charge. :shrug: Luckily, she had written down the name of the person she spoke with. They said forget it we won't pick it up. The CM, then said fine, no charge...this time. So, I think what it comes down to is this, call the desk of the resort you are staying at, get the name of the CM you talk to. They will tell you exactly how to address it. Bring the tracking numbers with you-- that's how they finally found our package. And if you are staying at a resort with convention space, be prepared to pay extra.