Definitely call magical express as well as stay on top of it when it comes to your package from them. I have had issues with them before on this where I had two friends meeting us on separate days prior, and they never got their DME stuff from them. I had to get them to fedex it to me, and I had to fedex it to them just seven days prior to our trip, it was a bit stressful. When I called they said oh, well we see them on your reservation so they can just check in with the DME when they arrive and they will be all taken care of.... I was ed that I had to explain to them that I wanted them to be able to drop their bags off at their airport like everyone else and go straight to the bus, not have to go to baggage claim get their bag, then do the rest. So again my advice is to just stay on top of it until everyone has their DME package.