I contacted Disney directly with kudos to these two staff members but wanted to give a shout out here as well.
"Concierge Jeff" was wonderful during our stay at Jambo House. I think I talked to him at least six times during our stay. Each and every time he was more than helpful and very pleasant. He secured ADRs for me without grumbling, showed us where things were and how to get there and just really, in my book went beyond what was necessary. Thank you Jeff!
Next was Aleisha at Zawadi Marketplace. Much to my dismay, any 2012 branded items were far and few between. Almost everything that was in the shops was already branded 2013. Since our trip was indeed in 2012 I wanted to be sure to have those items to commemorate the trip. Aleisha went out of her way to help me find items I was looking for and then some. She really was very helpful and showed what customer service is all about. I went back a couple of times just to chat with her and wander through the store. Thanks Aleisha for being so pleasant and being a friendly face "at home".
"Concierge Jeff" was wonderful during our stay at Jambo House. I think I talked to him at least six times during our stay. Each and every time he was more than helpful and very pleasant. He secured ADRs for me without grumbling, showed us where things were and how to get there and just really, in my book went beyond what was necessary. Thank you Jeff!
Next was Aleisha at Zawadi Marketplace. Much to my dismay, any 2012 branded items were far and few between. Almost everything that was in the shops was already branded 2013. Since our trip was indeed in 2012 I wanted to be sure to have those items to commemorate the trip. Aleisha went out of her way to help me find items I was looking for and then some. She really was very helpful and showed what customer service is all about. I went back a couple of times just to chat with her and wander through the store. Thanks Aleisha for being so pleasant and being a friendly face "at home".