Is Disney ever NOT "experiencing higher call volume"?

[Hitchens]

Every time I call the Disneyland Resort I hear something like "we are currently experiencing higher than normal call volume" before they inform me that I'll have to wait 20 to 40 minutes on hold to speak with a human. Has this been your experience recently too?

I wonder if Disneyland or WDW makes "guests" wait longer.

Their not hiring more receptionists/representatives is awful/cheap customer service.

 

[TP2000]

This is how they immerse you in their World Class Guest Service. They make you listen to their Disneyfied hold music for at least half an hour, just to prove you really want their product.

 

[SuddenStorm]

This is how they immerse you in their World Class Guest Service. They make you listen to their Disneyfied hold music for at least half an hour, just to prove you really want their product.

It honestly feels like every aspect of a Disneyland vacation has been lessened the last 5-6 years.

It's like the 60th happened and TDA went 'welp, that's enough of the Disneyland people know and love'. It's been downhill ever since.

 

[Squishy]

It honestly feels like every aspect of a Disneyland vacation has been lessened the last 5-6 years.

It's like the 60th happened and TDA went 'welp, that's enough of the Disneyland people know and love'. It's been downhill ever since.

Thats literally when Chapek joined in, 60th was Stagg's big finale I guess

 

[Phroobar]

This is like wondering why 40% of Disneyland is constantly "under construction".

 

[Disstevefan1]

It seems all Disney call centers were historically bad. Now after the pandemic, they are still bad and now short staffed...

 

[GimpYancIent]

My theory is if here are extensive wait times to communicate with Disney representatives there is high volume hence high demand, at least that is the impression Disney Co. wants portrayed. Disney wants everyone to believe demand for their product / experience is soooo high the volume cannot be handled. I believe the waits / holds etc. are manufactured purposely, smoke and mirrors, to create an impression of tremendous demand. It's all about showmanship.

 

[GimpYancIent]

It seems all Disney call centers were historically bad. Now after the pandemic, they are still bad and now short staffed...

Yes, short staffing does have an impact, but Disney call centers have never been "historically" good either.

 

[Phroobar]

All call centers start off with "experiencing high call volume". It's built into the software to say that. It's funny how the car warranty call centers never experience "high call volumes".

 

[mickEblu]

Is anyone not experiencing higher than normal call volume? Literally every single customer service # I call says that and it’s been that way for a few years

 

[PiratesMansion]

I just wish that Disney and the other companies that route you to a call center would stop with the constant "you can also find this information on our website!" every three minutes.

Which, duh, I'm calling you PRECISELY because this isn't something that can be taken care of on your site!

Infuriating.

 

[SuddenStorm]

I just wish that Disney and the other companies that route you to a call center would stop with the constant "you can also find this information on our website!" every three minutes.

Which, duh, I'm calling you PRECISELY because this isn't something that can be taken care of on your site!

Infuriating.

And honestly, sometimes even it's something that can be done on the website- it's easier to call, have someone quickly make the change, and be done. Especially if you aren't near a computer.

Obviously this assumes the hold times aren't ridiculous and the call staff are properly trained.