how to let managment know about a great CM?

[hadleybarth]

Hi All!
I know this has been covered elsewhere before, but I just can't seem to find the thread tonight and I really want to get this letter out.
We spent close to an hour on the phone today with a great CM who really helped us get a confusing reservation with two different discount codes, etc. etc. all figured out. We make more reservations for Disney than I care to think about, and this guy went way above and beyond anything we have ever encountered.
Anyway, we'd really like to send a letter or email letting Disney know how great he was. WHERE DO WE SEND IT???
Thanks for the help.

 

[Maria]

A guest sent a letter to GR once saying good things about me. I don´t think I got the letter because it got lost when it was sent to the manager of the mexican pavillion by mistake. (I wasn´t working there). A friend of mine in GR told me about it.

I would say that if you are going to send it, try to have it sent to GR and to Central Reservations, so in case it gets lost, there is a copy of it. I don´t think they get lost very frequently though... mine was a misunderstanding. Make sure you write the name and lastname (if you have it) of this particular cast member, the day and time you spoke to him too.

Thanks for doing it! It means a lot to receive compliments for the efforts put to help guests.

hehe... now for the address and who to address the letter to, maybe Mktiggerman can help with those! :animwink:

 

[Maria]

I was chatting to a cast member friend of mine who works in Central Reservations (he might be your guy!) and he told me to send the letter to Guest Communications. Here is the email he gave me:

wdw.guestcommunications@disney.com

Hope that is the address, unless someone else knows more about this!

:animwink:

Oh yeah... you can address it to George Kalogridis, head of CRO. :animwink:

 

[Invero]

Definetly send it to that e-mail that Maria gave you... Those letters get forwarded to the appropriate department, as well as the cast member gets a notation in thier record card. It's always a good feeling to know that the guests you helped took the time to write a letter about you.

 

[DanStat]

I'm sending a letter there too. I sent a snail-mail letter to the Wilderness Lodge...if I e-mail that guest communications address, will it be forwarded to the WL?

 

[hadleybarth]

Thanks for the help! We'll get that email out ASAP.

 

[DCA Fan]

Hey Maria,
Do you know the e-mail for guest communications at Disneyland?

 

[TURKEY]

Originally posted by DCA Fan
Hey Maria,
Do you know the e-mail for guest communications at Disneyland?

It's probally the same with disneyland.com instead of disney.com.

 

[cm1988]

Another address

Originally posted by Maria
I was chatting to a cast member friend of mine who works in Central Reservations (he might be your guy!) and he told me to send the letter to Guest Communications. Here is the email he gave me:

wdw.guestcommunications@disney.com

Hope that is the address, unless someone else knows more about this!

:animwink:

Oh yeah... you can address it to George Kalogridis, head of CRO. :animwink:

If you prefer pen & paper to email, the address is-
Guest Communications
Walt Disney World Co.
PO Box 10000
Lake Buena Vista, FL 32830

 

[Fievel]

And Disney DOES respond to these letters....We went last time, and we had a scene where the CM's running Space Mtn were looking Down my fiancee's shirt, and making a big deal out of...even delaying the train (I think...may have just been slow out of the gate). They had us stopped...they then called that control tower thing, and they were laughing.....then the train moved forward to right next to the control console, so we were right under them.

When we got off the train, the guys at the end were waiting for us (of course). When we saw them they not only were slow to unload us, they took time to look down her shirt, but also up the woman's skirt in the car ahead of us.

I was so angry I wrote a letter to that email address. A couple weeks later I received free park tickets.

 

[Maria]

Originally posted by DCA Fan
Hey Maria,
Do you know the e-mail for guest communications at Disneyland?

I´m sorry... I don´t know!

 

[jmarc63]

****

 

[jmarc63]

here are some addresses for the Disney company. If I'm missing something please let me know. WDW management is highlightes by asterisks**

Disney Addresses

Below is a list of Disney personnel and their addresses. Remember, they would like to hear positive as well as negative. And from what I hear, they really do listen at times!!
Disney Headquarters
(818) 560-1000

Below are current names and addresses for prominent Disney personnel.

Mr. Roy E. Disney
Vice Chairman
The Walt Disney Company
500 South Buena Vista Street
Burbank, CA 91521-4873

Mr. Marty Sklar
Vice Chairman & Principal Creative Executive
Walt Disney Imagineering
1401 Flower Street
Glendale, CA 91221

Mr. Michael Eisner
Chairman & Chief Executive Officer
The Walt Disney Company
500 South Buena Vista Street
Burbank, CA 91521-4873

Mr. Paul Pressler
Chairman & President
Walt Disney Parks & Resorts
500 South Buena Vista Street
Burbank, CA 91521-4873

**Mr. Al Weiss**
President
The Walt Disney World Resort
PO Box 10040
Lake Buena Vista, FL 32830

**Mr. Lee Cockerell**
Executive Vice President of Walt Disney World Operations
1375 Buena Vista Drive
Lake Buena Vista, FL 32830-1000

**Mr. Phil Holmes**
Vice President
The Walt Disney World Resort
PO Box 10040
Lake Buena Vista, FL 32830

**Mr. Karl Holz**
Vice President
The Walt Disney World Resort
PO Box 10040
Lake Buena Vista, FL 32830

**Mr. Phil Holmes**
Vice President of Magic Kingdom Operations
PO Box 10000
Lake Buena Vista, FL 32830

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

Walt Disney World Guest Relations
PO Box 10000
Lake Buena Vista, FL 32830

***********************************************

Brad Rex, VP of Epcot
Tom Wolber, VP of The Disney-MGM Studios
Phil Holmes, VP of The Magic Kingdom
Beth Stevens, VP of The Animal Kingdom.
Reggie Williams, VP of Sports and Recreation
Mark Mrozinski, VP of Downtown Disney
Keith Bradford, GM of Port Orleans Resort
Mahmud Dhanani, GM of Caribbean Beach Resort
Vince Valdes, GM of Boardwalk Resort
Sonya Deese-Byrnes, GM of Old Key West Resort
Malcolm Ross, GM of Yacht and Beach Club
Rilous Carter, GM of Wilderness Lodge and Fort Wilderness
Rick Allen, GM of Pop Century Resort
Georgina Sussan, GM of Grand Floridian
Kent Mitchell, GM of Contemporary
Spencer Oberle, GM of Polynesian
Thea Sargent, GM of Coronado Springs
Djuan Rivers, GM of All-Stars
LodgeNorm Noble, GM of Animal Kingdom
Deanne Gable, GM of Disney Institute

 

[mkt]

first you call the MK entertainment office, tell then you're a guest.

next you tell them about this CM, Robert R, and tell them what a great experience you had with him.

then you say goodbye and hang up

 

[cymbaldiva]

Originally posted by hadleybarth
Hi All!
I know this has been covered elsewhere before, but I just can't seem to find the thread tonight and I really want to get this letter out.
We spent close to an hour on the phone today with a great CM who really helped us get a confusing reservation with two different discount codes, etc. etc. all figured out. We make more reservations for Disney than I care to think about, and this guy went way above and beyond anything we have ever encountered.
Anyway, we'd really like to send a letter or email letting Disney know how great he was. WHERE DO WE SEND IT???
Thanks for the help.

:sohappy: That is so great that you want to! I work in customer service, and compliments for a good job are so very few and far between!

Thank you for appreciating that particular CM's hard work! I'm sure he'll love to hear that you did.

 

[Invero]

Originally posted by mktiggerman
first you call the MK entertainment office, tell then you're a guest.

next you tell them about this CM, Robert R, and tell them what a great experience you had with him.

then you say goodbye and hang up

But before you hang up, ask to be transferred to Transportation, and tell them what a great bus ride you had

 

[STGRhost]

And Disney DOES respond to these letters....

They certainly do. That's the entire job of Guest Communications - they read the letters/emails, respond to the guest concerns/compliments, and forward any information to the appropriate parties. My roommate works there, and she's always telling me stories from her job (and vice versa). She will often spend weeks replying to the same type of concerns (i.e. the removal of E-Ride Nights, The closing of Mr. Toad's Wild Ride, etc..) Very challenging job, but interesting...

 

[cymbaldiva]

Originally posted by STGRhost


They certainly do. That's the entire job of Guest Communications - they read the letters/emails, respond to the guest concerns/compliments, and forward any information to the appropriate parties. My roommate works there, and she's always telling me stories from her job (and vice versa). She will often spend weeks replying to the same type of concerns (i.e. the removal of E-Ride Nights, The closing of Mr. Toad's Wild Ride, etc..) Very challenging job, but interesting...

Sounds like an amazing (yet challenging ) job! I'd love to do something like that!

 

[garyhoov]

Thanks for all the great information posted here! I love the way the housekeepers sometimes display toys in the windows at the All Stars. It seems sometimes they do and sometimes they don't, but it's a great touch. My son gets excited coming back to the room to see what they did. I will have to write a letter.

 

[SnowWhite5669]

In June we stayed at The Beach Club and couldn't have been more impressed with the Cast. We came back to our room one day and found "animals" made out of the towels and face clothes. I also like the way that they arrange everything on the bathroom counters. You know they are cleaning if they move everything. I am a cast member and they don't treat fellow cast members any different. Everyone makes you feel special!!!:sohappy: :sohappy: :sohappy: :sohappy: