How did they know?

[daisyduckie]

My nephew and I ate at the Kona Cafe last week. For us breakfast at the Kona is a must! When we were seated there was a card at our table. It welcomed us back to the Kona and thanked us for returning. How did they know we were repeat guests? It isn't like you input that into your My Disney Experience. I thought it was rather neat. One of those cute little Disney touches.

 

[danyoung56]

Sounds like another part of your Magic Band experience!

 

[wdwmagic]

My nephew and I ate at the Kona Cafe last week. For us breakfast at the Kona is a must! When we were seated there was a card at our table. It welcomed us back to the Kona and thanked us for returning. How did they know we were repeat guests? It isn't like you input that into your My Disney Experience. I thought it was rather neat. One of those cute little Disney touches.

The system stores everywhere that you have made reservations, then on check in the cast member is prompted that you are a return guest.

 

[senor_jorge]

It's a Skynet feature.

 

[Bob]

It's a Skynet feature.

I thought that TWDC used the WOPR.

 

[Epcotfan21]

This happened recently to my wife and I at Le Cellier. I was pretty surprised by it and questioned it too, but my wife responded "well we eat here 2-3 times a year, so of course they're going to remember you." Touche.

 

[Phonedave]

Big Data

I am sure TDC's IT department has been working on some sort of data wharehouse / BI for years by this point.

 

[Hakunamatata]

It's a Skynet feature.

I thought that TWDC used the WOPR.

I cant wait for my next visit to a churro cart.

 

[Simba's Mom]

My nephew and I ate at the Kona Cafe last week. For us breakfast at the Kona is a must! When we were seated there was a card at our table. It welcomed us back to the Kona and thanked us for returning. How did they know we were repeat guests? It isn't like you input that into your My Disney Experience. I thought it was rather neat. One of those cute little Disney touches.

Sounds kinda like a "Twillight Zone" experience. I'd be a little curious-I have no idea how they knew. But mostly I'd be glad they did.

 

[bunnyman]

Or, maybe they sat you at the wrong table and that card was meant for Mr. Iger?

 

[JIMINYCR]

This is just the beginning touches they are doing. With the technology Disney has now and is developing in the future, you'll be seeing more and more of this personalizing touch. They know that the consumer wants to be recognized, made to feel special and this in turn brings customer loyalty. If you feel connected you will be more likely to consume more and return more often. Disneys just doing what any business does... tries to get you to feel comfortable and connected to them .... oh and bring your wallets along.

 

[Jon81uk]

This isn't really an MDE or MagicBand thing. Any restaurant in the world that takes reservations could do it if they wanted. Just keep a database of names (or emails or phone numbers) and make the database record whenever that person makes a reservation. OpenTable probably does it for most places anyway.

I expect Disney were trying to keep some of these records before they changed to the MDE system anyway. For them it might be useful knowing that the same people go to Cali Grill as to Tiffins. Or guests who like Chef Mickey also like 'Ohana or something else.

 

[andy773]

I had lunch there for the first time ever on Monday, October 10 and I got the same card. I think they just give it to everyone. I thought it was odd because I had never been there before. Sorry to burst your bubble.