Mears service has been hit-and-miss for us for years. This year, we're switching and I've booked a car with Quicksilver.
In the past we've had some very good service. Clean vans, quick pick-up, on-time retrieval at the hotel, etc. We've also had to wait for quite a while for a van/bus (on at least 2 occasions it's been close to an hour). Once they must've been so behind that they sent a bunch of us to the cab stops and put us in a regular taxi van. This was horrible. The van stunk, the driver was unfriendly, and it took forever to get to our resort.
Several times we've had late pickups at the hotel. We ended up having to call them once to ask where our driver was. Fortunately he showed up about 5 minutes later, but we nearly missed our flight out.
Last december was the last straw. We first had to find them. They had moved from the main level by the baggage claim to downstairs. There was one person working the counter and it took about 20 minutes to just turn in our vouchers for tickets. We then went outside and stood around. And stood around. And stood around. Over an hour later they finally had a van to take us to OKW. The driver was disinterested at best and had NPR absolutely blaring on the stereo. While I'm not one to criticize choice of entertainment, it was a segment on the war in Afghanistan and the people were talking in stark terms about gunfights and killing etc. All this blaring out in a van with kids in it.
No more. Once I grab my bags I want to be able to climb into a car/van/whatever and just go.