Help please

gus6

New Member
Original Poster
Can anyone help I've got third degree burns to both hands so I've no fingerprints ,been too disney quite a few times with the same problem that when you enter the park and they ask for your fingerprint I have a problem and I have to wait until someone comes from the offices who then quiz me what was the last park I went to and are these my tickets
Any help would be great
 

ninjaprincesst

Well-Known Member
Have you gone since they implemented magic bands? it is my understanding that it is now a biometric scan that measures your finger, it does not actually scan a fingerprint.
 

Tom

Beta Return
They never actually scanned fingerprints. And there are ways around it with medical need. Talk to Guest Services.
 

copcarguyp71

Well-Known Member
They never actually scanned fingerprints. And there are ways around it with medical need. Talk to Guest Services.

I know you are one of our "insiders" @Tom so I will ask...what did they scan then when you put your finger on the oval thingy? I guess I always assumed it was a fingerprint scan too...just curious.

...and I agree that the OP should contact guest services prior to arrival and they should most certainly be able to make arrangements for you.
 

Monty

Brilliant...and Canadian
In the Parks
No
I guess I'm the resident expert on this subject...

I don't have fingers, so I've had to deal with this since they first brought in the scans. First off: They do NOT scan your finger print, they scan the shape and size of your finger. If you have fingers, whatever is there should work with the scanner. If the nature of your injuries means that the geometry of your finger tips may vary over time, that might be an issue, but it can be managed.

Before they started switching over to the MagicBands, I was able to have them turn off the requirement for the biometric scan on my Annual Pass, so when I put my pass through the turnstile it would open without a finger placed on the oval. During the transition to MB, they wouldn't do that any more. Now, with the new system, I ask for a Guest Relations staff person with the iPad and they scan my MB and I show a photo ID and they let me in. It slows me down slightly entering the park if a GR person is not readily available, but for the most part it's relatively seamless. Once I was asked what park I had visited the day before as an "added security" question, I was totally thrown by the question and had to ask my son [I had a brain-block and couldn't remember], the GR staffer accepted that one of us had the answer...

I haven't tried to get the MB set up to not require the biometric scan since the system has fully switched over, simply because it's not that big a deal to have ID out and ready.
 
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