I'm sorry for this long post, but wanted to give the history and see if anyone has had similar experience or can offer some advice. Long story short, we have annual passes and some unexpiring park hoppers in our account. They will randomly use our tickets instead or our APs for admission and now are refusing to reissue one of the days because it has been reissued twice. I have requested multiple times to have the tickets removed from my account and reissued and hard tickets. They won't do it.
This began back in 2013 when Magic Bands first came out. We had several days of unexpiring park hopper tickets and when we went to the ticket window to get one added to our bands they suggested consolidating them all so we would have to worry about losing them. Sounded like a great idea at the time.
In 2016 we purchased Annual Passes. They were added to our accounts and we had no problems for our 1st few visits. On a subsequent visit we noticed one of our ticket days was missing. We called in and sure enough they used our AP for admission 2 days, a ticket for a day and then our AP for the 4th day. They were super nice and immediately reissued it to our account. They said at the time it was due to the order the tickets were listed in our accounts. This was with the old APP. We weren't sure how that would have happened mid trip and them magically switched back, but were just happy to have our day back.
Things were great until 2018 when it happened again. This time they used several of our days and wouldn't resolve over the phone. We had to go to guest relations. After several hours at guest relations, they finally fixed it. At this point I requested they reissue my old tickets to hard tickets so we wouldn't have these problems again. They said they couldn't do that and it was just a system glitch and wouldn't happen again.
Guess what, it just happened again!! The only advantage to having those tickets in our account was if we were ever making a fast pass reservation (in the past) or now park reservations and it was beyond the expiration date of our annual pass, the tickets in the account would allow us to make reservations. Went to make park reservations last night for March and couldn't do it because our APs expire on our date of arrival and there are NO tickets in my account. No biggie on the reservation as we are renewing the APs, but they are now refusing to reissue one of our 5 days. Apparently the guest relations agent put a note on our account that it couldn't be reissued again because that one particular day has been reissued twice. I'm at a loss. This was 100% not our fault and they are basically penalizing us $300. The cost of a 1 day unexpiring hopper for my husband and myself.
This began back in 2013 when Magic Bands first came out. We had several days of unexpiring park hopper tickets and when we went to the ticket window to get one added to our bands they suggested consolidating them all so we would have to worry about losing them. Sounded like a great idea at the time.
In 2016 we purchased Annual Passes. They were added to our accounts and we had no problems for our 1st few visits. On a subsequent visit we noticed one of our ticket days was missing. We called in and sure enough they used our AP for admission 2 days, a ticket for a day and then our AP for the 4th day. They were super nice and immediately reissued it to our account. They said at the time it was due to the order the tickets were listed in our accounts. This was with the old APP. We weren't sure how that would have happened mid trip and them magically switched back, but were just happy to have our day back.
Things were great until 2018 when it happened again. This time they used several of our days and wouldn't resolve over the phone. We had to go to guest relations. After several hours at guest relations, they finally fixed it. At this point I requested they reissue my old tickets to hard tickets so we wouldn't have these problems again. They said they couldn't do that and it was just a system glitch and wouldn't happen again.
Guess what, it just happened again!! The only advantage to having those tickets in our account was if we were ever making a fast pass reservation (in the past) or now park reservations and it was beyond the expiration date of our annual pass, the tickets in the account would allow us to make reservations. Went to make park reservations last night for March and couldn't do it because our APs expire on our date of arrival and there are NO tickets in my account. No biggie on the reservation as we are renewing the APs, but they are now refusing to reissue one of our 5 days. Apparently the guest relations agent put a note on our account that it couldn't be reissued again because that one particular day has been reissued twice. I'm at a loss. This was 100% not our fault and they are basically penalizing us $300. The cost of a 1 day unexpiring hopper for my husband and myself.
