Forced To Pay Off A Room Only Reservation Same Day As Check In?

[Yert3]

This has never happened to me before so I know this is new (and strange). I'm going April 3-8 and made a room only reservation as I have an annual pass. I usually pay everything off within the same week. So I put the down-payment on room, nothing unusual there. But two days ago I tried calling to pay off the remaining balance and the automated voice couldn't find my confirmation number. This, I thought was weird because it usually finds it within seconds. So it transferred me an agent who said they've made it impossible to pay off a room only reservation until you are there in person at the check in desk. Does anyone else find this a bit strange? Does anyone know why they've made it this way? I want to pay Disney, but they won't let me. LOL. Never thought I say that.

 

[Tom]

That must be a recent change, or just a CM that didn't know what they were doing. We've paid off room stays ahead of time in the past. They usually act confused by it, but we tell them we really just want to pay it off and they let us. No idea why they wouldn't want to collect!

 

[Disneydreamer23]

I just paid off 1700 today for a September trip probably a cm thats new

 

[Yert3]

We've paid off room stays ahead of time in the past.

Yes. I have also done it many times in the past, which is why it confused me.

 

[durangojim]

I think the CM messed up. Maybe try calling back.

 

[Cendure]

You no longer seem to be able to make a payment for room only through the automated system. I was put through to a cast member who did the payment over the phone for me. Like someone said, the CM must of been new. Maybe they were confused because the balance on a room only ressie doesn't have to be paid until checkin whereas a package has to be paid 45 days in advance. So maybe they thought you couldn't make a payment. I would call back and talk to a different cast member. I've never know Disney not to want to take your money.

 

[disneygirl1]

That is weird. I never had that issue being able to pay off a room only in advance. In the past even if I didn't call to pay off in advance, my credit card was always charged before check in. Huh? Must be new.

 

[princessmommy]

I just made a payment today on a room only reservation for October. Call back for sure

 

[Yert3]

It turns out that the CM wasn't wrong or misinformed. I just found this on WDW's FAQ.
https://disneyworld.disney.go.com/faq/hotel-reservations/balance-due-payment-deductions/

 

[MissingDisney]

It turns out that the CM wasn't wrong or misinformed. I just found this on WDW's FAQ.
https://disneyworld.disney.go.com/faq/hotel-reservations/balance-due-payment-deductions/

Yes, you can wait until check in so that's not necessarily 'wrong' but..it's not the whole truth either...you can still call and pay in full by speaking to a cast member. You can not do it on the automated system. I just did it for our trip in April after speaking to 'Lola'.

 

[KatMaria]

Call back, you probably got a newbie.....