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Message: <blockquote data-quote="Andrew Appleby" data-source="post: 8375949" data-attributes="member: 115339">We faxed our room request via touring plans. We were travelling with another family. We wanted connecting rooms but had pool view whilst the other family had garden view. I was so pleased to get an email explains that they couldnt upgrade the other family as the rooms were unavailable but they would happily downgrade us to Garden (we had to get pool view at the time due to packages from Virgin Holidays), refund $360 and sort out the connecting rooms. We were still in building 2 (POFQ) right by the pool but got what we requested.My point is that it does work and if you get the right staff they really will go the extra mile so do it. Also, ringing isn't necessarily the best way.</blockquote>