I stand here both humbled and corrected. Our hotel stay at DGC was picture perfect. We had a suite, and as such were met at the car when we first pulled up by someone from Guest Services. She escorted us into the hotel lobby, where we sat at one of the couches and quickly went through our welcome packet. We got there super early, so our room wasn't ready yet, but we already had our key and our resort charging privellages (she took an imprint of my CC during this session).
An hour or two into our visit - I must have been on a ride because I missed the call - but the Guest Services CM had called me back on my cell phone to let me know our room was ready. Because we were in town for the 1/2 Marathon, which had a really early start time, I didn't want to face Downtown Disney/Disneyland, as they stay up later. We walked into our suite, and it was *exactly* what I wanted. I couldn't have been happier.
We interacted with a lot of people during our visit - both CMs and Guests. The staff at the Grand seemed truly happy, and exceptionally gracious. This is nothing short of a positive reflection on the management at the Hotel. They are clearly doing something right to have such a consistently outstanding Cast. I have to say, I'm not the easiest person to surprise & delight. I'm not a raging you know what, and I very very seldom complain, but it's hard to surprise/impress me because the competition at the top is so fierce that outstanding service is the baseline. There were multiple times when the DGC and its Cast both surprised and delighted me.
Areas for improvement: The furniture was a bit standard, and in the living room section, there was a conspicuous lack of it. There was a table with two chairs, theoretically for dining. There was a couch with two end tables and two chairs, along with an ottoman and coffee table. There was an armoire with a TV, DVD player, and two drawers. Lastly, a closet and a wet bar with mini fridge. Sounds like a lot, but there was A LOT of un-utilized space in that half of the room. Every guest I had stop by during our visit was perplexed by the unused space. Lastly, the wallpaper - while well done - was borderline Holly Hobby.
Things I loved: I truly, deeply love all the people that work there - they deserve the kind of praise I find myself at a loss of words to express. I loved having breakfast on our balcony, looking at Grizzly Peak. I loved that they let us get the room meat-locker cold, because I'm always hot! The Valet Parking crew were terrific at retrieving our car double quick, and security almost always recognized us when we returned. And of course the proximity to the parks was golden.
I have a lot more I could say, so if anyone wants to know more about specifics I'd be happy to expand.