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Disney World Customer Relations Email?
- Thread starter Boomdog15
- Start date
Basically, we already had a reservation and my wife called to see about upgrading to another resort. There was nothing available so we inquired about the new offer released yesterday. She gave us the new price which was actually higher than the one we already had!
She went over it again & the price was a few hundred dollars lower than our current booking. The rep went over the dates, resort, etc. very, very quickly and my wife stopped her. She asked the rep if she said "Insurance". This was the first time insurance was EVER mentioned. My wife explained that we did not ask or want insurance.
The rep went on to give examples of people who didn't take it. We don't need it because we are already covered by other means. The rep continued to press and my wife said I don't want it.
The price then dropped approximately another $150.00 US (We are in Canada).
The insurance was not exclosed or explained as an option. She just went ahead and added it.
We suspect other people have been charged this without their knowledge and wanted Disney to be aware of this.
Their reps should be more knowledgeable about Disney and their resorts but that's another story.
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Mystic
Well-Known Member
I've always had the travel insurance offered to me whenever I book through Disney. In fact when I was booking with a pin code a few weeks ago the CM actually went into further detail about the trip cancellation insurance. I've never not had a CM mention the insurance before.
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captainkidd
Well-Known Member
Just another reason to book room only. No need for trip insurance. You can cancel 5 days out and get all your money back.
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DisneyMusician2
Well-Known Member
The rep was wrong to make it an issue, but insurance is a standard and is usually included on most cruise and vacation packages (not just Disney) unless you request to decline it.
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