Disney reservation systems plans outage

trr1

Well-Known Member
Original Poster
Disney reservation systems plans outage

Oct 1, 2010

Disney has announced that their reservation systems will be down for maintenance next week. The enhancement will be taking place from October 12 at 4 pm EST through the morning of October 14.

Room-only and vacation-package reservations will not be able to be processed for the Walt Disney World Resort, Disneyland Resort, Aulani, the newest Disney Vacation Club resort, Disney's Vero Beach Resort, and Disney's Hilton Head Island Resort by phone or online. This will affect making new reservations, making modifications to existing reservations, checking confirmations and taking payments.

Also affected will be the ability to use online check-in and to make reservations for dining, dinner shows, tours, recreation Cirque du Soleil and children's activity centers.

If you need to make a payment or a modification to an existing reservation, please attempt to do so before October 12, otherwise you will have to wait until after October 14.
Another planned outage will take place at 6 pm, October 19 through the early afternoon of October 20. This will affect the same reservation systems as the outage on October 12.
 

ImaYoyo

Active Member
This outage is primarily back-end work in preparation for DVC online booking in 2011.
Actually that's a secondary purpose. The primary purpose is for a new system that links ALL internal systems, so it will be much easier for CMs across business units to better know guest activity. It also splits a particular system in two; one for individual resies and one for group resies instead of the current combined systems.
 

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