Disney Cruise Seven Guidelines

[kramden88]

I just got back from a wonderful five night Disney Dream cruise. During the muster drill we had to go through some of the crew areas and on our way back into guest areas there was a sign on the door to the effective of, 'You are now entering a guest area, please remember the Seven Guidelines'. Something like that. Does anyone know what they are?

 

[ChuckElias]

I'm sure that there are plenty of guidelines for crew interaction with Guests, but this is the first time I've heard a reference to a specific number of them.

Maybe they refer to specific things that characters are supposed to do and not do to protect character integrity?

 

[wdwfanaustria]

That's what I found:

Disney's even Service Guidelines:

1.Eye Contact and Smiling: This shows guests you are truly listening to their concerns and that you will serve them cheerfully.
2.Greetings: Every guest should be welcomed and greeted individually. When possible, crew members should know guest's names and habits to serve them accordingly.
3.Seeking Guest Contact: Disney Cruise Line employees must be outgoing and willing to interact with passengers continually.
4.Immediate Service: When a guest has a concern, the employee should never hesitate to resolve the issue. Guests should never be delayed or shuffled off to wait for someone else to resolve a problem.
5.Body Language: An employee's body language should always be appropriate to the situation, demonstrating good listening skills, concern for guests' enjoyment, and dedication to doing a superior job.
6.Magical Guest Experiences: The extra touches of service that Disney Cruise Line employees offer - towel animals in the evening, a hug from a popular princess, or fulfilling a guest's special request - should offer guests a magical, memorable experience for their cruise vacation.
7.Thank You: Cruise employees should always thank guests sincerely.

 

[kramden88]

This is great, thank you! :sohappy: How did you find these?