I called up WDW travel and changed over from CB to AKL today .. I asked if we could upgrade to the AKL ..and so she started checking ..and got us a fantastic wonderful price ..but besides that .. was how we talked ..like old friends .. we were laughing and she was telling me how it was her favorite resort and taking her nephew there. So with out even being at WDW yet ..she gave me some of that "disney magic". I wish now I had got her name but we were both laughing and talking so much about WDW and the AKL that if she did say her name I missed it. But this is to all the CM's ..thank you .. the rides ..the parks and resorts would still be there ..but there would be something missing with out the warm and friendly castmembers that do enjoy making it just a bit more "magical"