Best way to make comments and complaints?

[Chef Mickey]

Complaining isn't the behavior which makes someone a "Karen".
It's the manner in which the complaint is issued, and what the complaint is about.

If you (in a respectful, professional manner) complain about a genuinely rude CM or employee at any business, you are doing a favor for that business, future customers, and in many cases, the rude employee. Many times, a simple talking-to from their superior fixes the rudeness and makes them a better representative of that company moving forward. Had you never complained, you only enabled the rudeness or problem to continue.

If you complain in an angry, disrespectful, heated manner, or if it's about something extremely superficial not impacting customers or the business's image... that pushes you into the "Karen" territory.

So how long have you been a Karen?

 

[Chi84]

So how long have you been a Karen?

He’s been learning from your posts but I’m afraid he still has a long way to go.

 

[Baloo124]

He’s been learning from your posts but I’m afraid he still has a long way to go.

No worries in this case.

I'd need to have at least a shred of respect for someone first in order to learn anything from them.

 

[castlecake2.0]

There is a CM compliment form on the app that I’ve been told is useful to use and I do take notes of CM’s to mention!

But yes, if there is a better more useful way to give compliments that is good to know as well.

If you go to Guest Relations or ask to speak to a Leader in the area they can write out exactly what you want to recognize the CM for rather than the drop down menu of generic reasons on the app.

 

[DisneyFanatic12]

If you go to Guest Relations or ask to speak to a Leader in the area they can write out exactly what you want to recognize the CM for rather than the drop down menu of generic reasons on the app.

Adding to this, although they do a great job at trying to find each CM to deliver their compliment, it can be tricky to find exactly who it was, as many CMs may be deployed or share a name with another CM. If you want to know that a compliment will reach the CM, try to find a leader or write a physical compliment at a front desk or Guest Relations.

I still use the app a lot, but if I want to write a custom message or be confident that my compliment made it to the CM, I write one out physically!

 

[Cmdr_Crimson]

I think the best advise was from Brian..

 

[JIMINYCR]

I think the best advise was from Brian..

Unfortunately companies know that a large % of the people who are happy with their services do not bother to post online positive comments. While those who aren't happy will set the online sites ablaze, many unfairly, instead of making in person complaints that could rectify their problems.

 

[The Empress Lilly]

Only if there's anger involved.

"I have a problem" = Not a Karen
"I HAVE A PROBLEM!!" = Karen

"EXCUSE ME, YOU ARE A PROBLEM", said walking up to somebody peacefully minding his business or doing a job he's supposed to do.

 

[Mr Ferret 75]

"EXCUSE ME, YOU ARE A PROBLEM", said walking up to somebody peacefully minding his business or doing a job he's supposed to do.

It might be justified if his name is Sam and he has done nothing.

 

[monothingie]

would love to hear from CM’s both current and former - what is the best way to make a negative comment or complaint?

In the 2025 world of social media complaints on video, “Karen’s” and people trying to get a refund or free gift etc. what’s the best way to make a complaint that will actually get acknowledged and hopefully fix an issue.

I’m talking about a genuinely rude cm (which are thankfully rare!) or a policy / procedure that creates a bad guest experience or bad show.

I know some will say “Disney doesn’t care anymore” but I hope that’s not really true.

@TrainsOfDisney don't send them to the contact page of this site...

@wdwmagic you still get the hilarious comments and complaints from people thinking this site is an official Disney site?

 

[mergatroid]

I made a complaint about a whole tray of breakfast food and drink being knocked over a member of our party in her wheelchair by another guest leaving our friend completely drenched and covered in food and being told by a CM there was nothing they could do after another CM told us that if we went to the counter that we'd get a replacement breakfast free. Our friend just wanted to go back to the hotel at that stage so we left and emailed Disney following our trip. Initially following the email I was asked if I could provide a receipt but couldn't. I said that it wasn't so much the money as it wasn't Disney's fault, but rather the fact we were told that we would get a replacement free by one CM and then that no we couldn't by another.

In the end we were offered a $60 Disney card and told that it should have been replaced under those circumstances on the day which I happily accepted. Unfortunately my friend who had been the victim couldn't use the card because it was only able to be used on the American site which didn't ship to the UK as the UK had it's own Disney site. Despite us being in the UK and Disney knowing this, they sent a card for the American site for some reason. When I asked if it could be exchanged for the UK version they said No but it could be used in Disney World on our next visit but our friend wasn't returning.

I decided to google the email addresses of any of Disney management teams and found one which I thought I'd try. I found one for a George Kalogridis (no idea if he's still there) and emailed that with our problem and within two days got a phone call from a delightful lady from the UK Disney team saying that Mr Kalogridis team had been in touch with them and wanted them to sort out anything my friend wanted from the Disney site for up to £80 which was in fact more than the $60 initially as a way of making up for the 'misunderstanding'. They agreed a time and a day that they would call me back to give our friend time to choose what she wanted and did so and put the order through and even sent a free baseball cap on top of it all to make up for the messing around.

I suppose it all depends on who you speak to and how you speak to them at times.