As some of you know, I write a letter after almost every trip, always 80% complimentary, 20% constructive criticism.
I always mail a letter and hand sign it because I feel it gives a more personal touch and shows I am truly sending something with thought and care.
Anyway, I always at least get a call back to discuss any concerns and thanks for the compliments. I am extremely polite and complimentary of Disney, even going into detail on how much Disney is in our DNA. I wrote a letter about our most recent experience and had just a few concerns, including a few minor issues with the hotel, staff, and or course a couple park issues.
I keep the park issues brief because it's like trying to move the earth to change things at the parks.
My little voice is obviously most likely ignored, laughed at, or brushed off as another letter from a silly guest, but I always find Disney's response genuine and extremely accommodating. I've received stuffed Disney characters, picture frames, money off my reservation, and even hand written thank you notes BACK from the Disney employee reading my case. I never ask or expect anything out of my letters. It's truly just feedback that makes me feel good.
Maybe something I say gets forwarded to just the right person and it's the last voice needed to push management to change.
The last 2 trips, I've received a very dismissive and "check box" call that basically scans through the points in my letter, says it's great feedback and assurance it will be sent to the appropriate team. I'm sure that's all that was ever done, but the delivery of the message has been lacking.
I kind of feel like it's a waste of time (even if it always was), but now I actually get the impression from Disney that it's a waste of time. I wrote a 3 page letter and the call lasted <2 minutes. Maybe I just got lucky before or unlucky now, but writing a letter appears to be totally useless now. I'll keep doing it, but I doubt it will change.
I used to talk with them for 30 minutes or so every time and it wasn't me driving the conversation. The cast member seemed genuinely interested, adding their perspective as well.
Anyway, just wondering if anyone has gotten the same or different feedback recently.
I always mail a letter and hand sign it because I feel it gives a more personal touch and shows I am truly sending something with thought and care.
Anyway, I always at least get a call back to discuss any concerns and thanks for the compliments. I am extremely polite and complimentary of Disney, even going into detail on how much Disney is in our DNA. I wrote a letter about our most recent experience and had just a few concerns, including a few minor issues with the hotel, staff, and or course a couple park issues.
I keep the park issues brief because it's like trying to move the earth to change things at the parks.
My little voice is obviously most likely ignored, laughed at, or brushed off as another letter from a silly guest, but I always find Disney's response genuine and extremely accommodating. I've received stuffed Disney characters, picture frames, money off my reservation, and even hand written thank you notes BACK from the Disney employee reading my case. I never ask or expect anything out of my letters. It's truly just feedback that makes me feel good.
Maybe something I say gets forwarded to just the right person and it's the last voice needed to push management to change.
The last 2 trips, I've received a very dismissive and "check box" call that basically scans through the points in my letter, says it's great feedback and assurance it will be sent to the appropriate team. I'm sure that's all that was ever done, but the delivery of the message has been lacking.
I kind of feel like it's a waste of time (even if it always was), but now I actually get the impression from Disney that it's a waste of time. I wrote a 3 page letter and the call lasted <2 minutes. Maybe I just got lucky before or unlucky now, but writing a letter appears to be totally useless now. I'll keep doing it, but I doubt it will change.
I used to talk with them for 30 minutes or so every time and it wasn't me driving the conversation. The cast member seemed genuinely interested, adding their perspective as well.
Anyway, just wondering if anyone has gotten the same or different feedback recently.