Accessing Video of Wishes

[cherrynegra]

Hi! Hope somebody can help me out. I recently became a paying subscriber and am having trouble accessing the video section. I follow the instructions and it says that my password was denied. I've tried contacting the site via the various email addresses and haven't gotten a response. Been having this problem for about three weeks now. Am I doing something wrong when accessing the video?? Has anyone else noticed this problem as well? Is there an email for the site that will get a response? I'm really jonesin for a glimpse of Wishes. Hope somebody can help me out. Thanks!!

 

[wdwmagic]

Hi there,

Visit http://support.wdwmagic.com

Thanks!

 

[cherrynegra]

Originally posted by wdwmagic
Hi there,

Visit http://support.wdwmagic.com

Thanks!

Hi Steve!! Thanks for the help. Sent in a ticket last week and I don't believe I got a response. Sent in a new ticket. Any help would be much appreciated. Thanks!!

 

[wdwmagic]

You should have a reply, there are no outstanding tickets at the moment. Can you check the support site to see if its replied? thanks

 

[cherrynegra]

I sent in a ticket today and it responded back that my ticket number is #162 and that I should receive a reply from the operators in a bit. Thanks again for the help.

 

[wdwmagic]

Have you recieved your reply? There are not any outstanding tickets at the moment, so you should have yours answered. THanks

 

[cherrynegra]

Hi Steve, still have not received a reply regarding my ticket for service. Still unable to access videos section. I checked my PayPal account and it said payment had gone through, so it can't be that. But every time I try to access video it says I don't have a password. Am I missing something? Sorry for the delay in response, but kinda gave up hope and am now determined to get it working. Any help would be appreciated.

 

[wdwmagic]

ARe you able to view large versions of the photos on the site? and other videos?

Can you login successfully at www.wdwmagic.com/login.asp ?
Thanks

 

[cherrynegra]

Hi Steve,

Thanks for being so patient. Yes, I'm able to access the photos. I guess my question is on the login page, is the password I'm to enter also the password for my Paypal account?? I'm wondering it that's the problem.

 

[wdwmagic]

No it isnt your paypal password, its the WDWMAGIC password you were sent when you subscribed.

YOu can also retrieve your password from http://www.wdwmagic.com/index_forgottenpassword.asp

 

[cherrynegra]

Hi Steve, you are a GOD!! Thanks for helping me out. Got my password via email and am now able to, and have already done, downloading video. Thanks again for being so patient with me.
I can be a lunkhead sometimes. :hammer: