imagineer99
New Member
I have always held Disney at a very high standard. I believe that their customer service is (and should be) spectacular. However, I recently had an experience with Disney that really has me real upset.
A dear friend of our family just arrived at the Contemporary Resort. She is a big Disney fan, so to make her trip extra special, my mother wanted to call the contemporary to order a treat (like cookies) to be left in her room upon arrival. When she first walked in to her room, she would have seen our little treat.
So, my mother called the contemporary resort and asked the people at the front desk how she would go about doing this. The front desk transferred her to guest relations. Then guest relations transfered her to room service. Room service (who had no idea what to do) then transferred her (finally) to the bakery. A man at the bakery said to give him my mothers name and phone number so that he could call her back. My mother did this.
Two days later, she had still not heard back. Obviously frusturated at this point, she called back the contempoary one last time and was transferred once again to guest services. Guest Services suggested that my mother send in her own cookies that they would place in our friend's room. This was not a viable solution considering that our friend was arriving at the end of the week. Plus, it was a little bit insulting! Why would disney not want to make profit off of our purchase?
finally, my mother called the florist who manged (we think) to set us up with something.
I had no idea that such a simple gesture would be so difficult!
Please, no one take this personally (I'm not trying to offend). I love Disney so much and it frusturates me when they act incompentent. To me they should seem perfect!
sorry for venting!
A dear friend of our family just arrived at the Contemporary Resort. She is a big Disney fan, so to make her trip extra special, my mother wanted to call the contemporary to order a treat (like cookies) to be left in her room upon arrival. When she first walked in to her room, she would have seen our little treat.
So, my mother called the contemporary resort and asked the people at the front desk how she would go about doing this. The front desk transferred her to guest relations. Then guest relations transfered her to room service. Room service (who had no idea what to do) then transferred her (finally) to the bakery. A man at the bakery said to give him my mothers name and phone number so that he could call her back. My mother did this.
Two days later, she had still not heard back. Obviously frusturated at this point, she called back the contempoary one last time and was transferred once again to guest services. Guest Services suggested that my mother send in her own cookies that they would place in our friend's room. This was not a viable solution considering that our friend was arriving at the end of the week. Plus, it was a little bit insulting! Why would disney not want to make profit off of our purchase?
finally, my mother called the florist who manged (we think) to set us up with something.
I had no idea that such a simple gesture would be so difficult!
Please, no one take this personally (I'm not trying to offend). I love Disney so much and it frusturates me when they act incompentent. To me they should seem perfect!
sorry for venting!
