Allergy Note Option Removed From ADRs

[Chip Chipperson]

Has anyone else noticed the option to note a food allergy was removed from the app? Now there's just the usual disclaimer about possible cross-contamination. I'm sure the kitchens will still provide the same service that has made WDW a safe space for those with food allergies but it seems odd to me that they would not want any sort of data telling them how many guests with allergies are booking reservations.

 

[RememberWhen]

Has anyone else noticed the option to note a food allergy was removed from the app? Now there's just the usual disclaimer about possible cross-contamination. I'm sure the kitchens will still provide the same service that has made WDW a safe space for those with food allergies but it seems odd to me that they would not want any sort of data telling them how many guests with allergies are booking reservations.

That’s definitely interesting. I’m also surprised, but maybe they have so many people marking various allergies that they are able to manage the “usual” ones on the spot and don’t really need the heads up.

I also wonder if people were marking allergies when they had non medically relevant requests. I think it’s interesting that the below screenshot says, “When we know the modification requested is more than just a taste or texture preference, they will inform the kitchen to use the allergy request process, which involves a Special Diets-Trained Cast Member.”

I guess we’ll see how it plays out.

 

[JMcMahonEsq]

There was a recent case where an allergy was reported on a mobile order platform and missed/ignored. The decision noted the affirmative written receipt of the allergy as notice which was ignored to find liability against the restaurant. From a risk/proof standpoint its better to just keep the general warning on the app, and make the notice come orally from direct interaction at the point of sale. It puts it on the orderee to make the affirmative allergy at right at the time of sale, and would make it an oral he said/she said situation at trial, as opposed to having a written record of it on the app.

It also means the order will hopefully be given special attention, as opposed to just one of several incoming requests on the ap