News Disney Leaders Explain How the 'Disney Bubble' Shapes the Guest Experience and What's Next

[Tha Realest]

Unless you were able to go into any Disney restaurant kitchen and help yourself to what your find, you were never a guest.

You paid for what you got, you were always a customer. And if you couldn't pay, well then, dear guest, you weren't allowed in.

Euphemisms aren't reality.

I’ve been a guest of friends and family alike many, many times in my life, and it would never occur to me to “help myself” to what I could find.

Maybe I’ve been doing it wrong?

 

[radiorae]

Unless you were able to go into any Disney restaurant kitchen and help yourself to what your find, you were never a guest.

You paid for what you got, you were always a customer. And if you couldn't pay, well then, dear guest, you weren't allowed in.

Euphemisms aren't reality.

The point is, even though you were paying as a customer, the experience was such that you didn’t feel like a customer, you felt more like a guest. And now many are feeling that is no longer the case.

 

[Ayla]

This just about sums it up.

I've been saying that for a couple years.