News Bruce Vaughn Returns to Disney as Co-Lead of Walt Disney Imagineering

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Eric Graham

Well-Known Member
castlecake2.0 said:
This is going to be very condensed version. There’s now a second day after traditions called “bringing the magic to life” which is basically an 8 hour day focusing on the Keys (AKA quality standards). They are still listed in that order and taught that they are all very important but listed in that order for a reason. The inclusion key is introduced as a booster key to help turbocharge the main 4 keys. For safety, as an example, it would be things like cleaning up spills or reporting hazards. When you layer on inclusion you start to think about things like “are we creating a safe space where everyone feels welcome?”. An example for efficiency would be making sure we are still maintaining accessibility access if we have to redirect a queue for some reason, or if we are closing some registers at a QSR do we still have an ADA counter available. It’s also taught that many times, situations will include more than just one key and there’s overlap a lot of the time. In the end the inclusion key doesn’t take priority over any other key, it’s just there to give an extra thought to our quality standards and decision making.
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kind of like tom peters management theory? tqm?
 

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