Disney Park Pass bug relating to theme park reservations for renewed Annual Passes

[disneygeek90]

We are in the same boat. We expire Oct 20. Already renewed and can’t make anything after that. We also have a stay in Dec. I did call this morning. On hold for 1 hour (not too bad) they said they are aware and he could make reservations for me. Worst case my new pass will kick in Oct 20th. He wasn’t very helpful in the information dept but he did make me 3 reservations that I now can’t cancel or modify because he made them some way in the back end.

Gotta love it. I probably won't worry about mine since the new pass will flip over on Wednesday but yikes, that's annoying.

 

[wdwmagic]

Has anyone called them about this? Curious to see if they're able to bypass the system and book on your behalf. Place your bets on how long this takes to fix?

Yes I have had reports of some people being able to get guest relations to bypass the bug and make bookings.

 

[Mr. Toad]

I reached out over my particular issue, which is a new annual pass appearing to expire on February 5. I upgraded an existing, unused park hopper to the AP. Apparently the February 5 expiration is just my expiration date to activate the pass. You now get one year to activate an AP. You don’t have until 2030. But if you are upgrading an existing ticket, you get 365 days from the date of the original purchase. I bought my park hopper 2/6/21 so I must activate my pass by 2/5/22 (not an issue). I can’t make park reservations past 2/5/22 until I activate the pass. Just an FYI for anyone upgrading a previously purchased ticket to an AP.

Thanks for the information. I bought my original ticket in late April and we are now going in early 2022 so that should be OK for making park reservations for this trip.

 

[Oddysey]

I expire Sept 14, renewed last month. Won't let me book anything past a "free" day on Sept 15. I hadn't had anything on the calendar since reservations have been easy to get lately... so I hope the mad rush to buy AP's doesn't effect the calendar availability too much.

Honestly a pretty inexcusable "glitch".

I stole this meme from you in another thread as I identify with it so much and find it hilarious.

 

[Gillyanne]

Update today for our Gold pass. Not sure if it's related to today's expiration or if they fixed whatever. But now when I went it, there was an option to select which pass you wanted to make the reservations with. I was able to go in and make the "extra" reservations for the whole family now

 

[disneygeek90]

Update today for our Gold pass. Not sure if it's related to today's expiration or if they fixed whatever. But now when I went it, there was an option to select which pass you wanted to make the reservations with. I was able to go in and make the "extra" reservations for the whole family now

View attachment 585758

That's interesting you can add 5 extra. I do not have that option still, it's just showing my gold pass.

 

[Gillyanne]

That's interesting you can add 5 extra. I do not have that option still, it's just showing my gold pass.

So maybe it showing up is related to the expiration then (vs. they "fixed" the renewal certs); not sure if that profile could hold 10 if it wasn't for 1 of them expiring today (and therefore only have 1 day even available to book against it)

 

[disneygeek90]

So maybe it showing up is related to the expiration then (vs. they "fixed" the renewal certs); not sure if that profile could hold 10 if it wasn't for 1 of them expiring today (and therefore only have 1 day even available to book against it)

When did your original gold pass expire?

 

[Gillyanne]

When did your original gold pass expire?

It expires today, 9/9/2021

 

[donsullivan]

It looks like the options for this got loaded to the site overnight. Now when I try to make a reservation, it shows my current and renewal pass and I can select one or the other and make reservations accordingly. This is what I see today.

it doesn’t clearly define current or future but a tap or two makes it clear.

 

[DCBaker]

That's interesting you can add 5 extra. I do not have that option still, it's just showing my gold pass.

Just showing the same as yesterday here as well.

 

[VelocityRaptor]

Noticed something weird. I have a Platinum AP that expires Oct 18. Currently only have 1 park reservation for Oct 1 that was booked months ago. I went on this morning and booked another reservation for Oct 2, it said that I had 5 available reservations, booked Oct 2 and now on the park reservations page it only shows the Oct 2 reservation but if I go to my plans it shows both. I know nobody knows the answer, but wondering if my Oct 1 reservation is still okay.

 

[JohnD]

Noticed something weird. I have a Platinum AP that expires Oct 18. Currently only have 1 park reservation for Oct 1 that was booked months ago. I went on this morning and booked another reservation for Oct 2, it said that I had 5 available reservations, booked Oct 2 and now on the park reservations page it only shows the Oct 2 reservation but if I go to my plans it shows both. I know nobody knows the answer, but wondering if my Oct 1 reservation is still okay.

Yes. I get the same with Silver. The reservations list only shows the reservations associated with the new schedule. But if you go to My Plans, you'll see all of them.

So, for me, I made my original three Silver reservations for 10/1-3. But then as of 9/8, I got four more, which I made for 9/30, and 10/4-6. So I only see those on the reservations list but all 7 in My Plans.

 

[VelocityRaptor]

Yes. I get the same with Silver. The reservations list only shows the reservations associated with the new schedule. But if you go to My Plans, you'll see all of them.

So, for me, I made my original three Silver reservations for 10/1-3. But then as of 9/8, I got four more, which I made for 9/30, and 10/4-6. So I only see those on the reservations list but all 7 in My Plans.

I just hoping that this doesn’t cause any issues trying to use the original reservations

 

[JohnD]

I just hoping that this doesn’t cause any issues trying to use the original reservations

I don't think so. They're "grandfathered" and locked in. Once those are used, the passes in My Plans will match the reservation list. Honestly, I was expecting to only get one more for a total of four. Not four more for a total of seven.

 

[JohnD]

In "My Plans", you can't delete park reservations made with the new system within the app. (You can with park reservations made with Legacy passes prior to 9/8, however). If you want to delete park reservations made with the new system, you have to do it through MDE/desktop.

Counterintuitively, you can click on "Make a Park Reservation" from the + within the app. You'll be redirected to the website (after re-entering your PW), click on the appropriate category under "Make a Park Reservation", then you'll be given a choice to cancel your park reservation. Note that you'll only see the reservations made with the new system.

 

[disneygeek90]

Just to follow up on this, today is my final day on my old pass. It’s now allowing me to select the new pass (top option).

 

[DCBaker]

Just to follow up on this, today is my final day on my old pass. It’s now allowing me to select the new pass (top option).
View attachment 587003

Update here too - our park reservation screen finally updated tonight - shows both passes (old and upgraded), with one for reservations up to the 25th and the other from the 25th on.