Just got off the phone with Disney for 2nd time in 3 days. First time - Friday - I was on hold for 90 minutes. I had seen on the webpage that there were new offers. Checked, and discovered I could save $271 off the 5 night stay we have in May, as price had dropped a bit due to the 2 free day offer. I inquired about the 35% off room promo, and was told I didn't qualify. After thinking about it, I called back this morning, and had no wait at all. I explained the situation, and the wonderful woman who helped me this time got me another $700 and change off our price (same exact CR Garden Wing Garden view room) which will be refunded to our cc. Sooo - if you don't get the answer you want at first, call back and you may get someone more knowledgeable.